Claims Management Professional

2 days ago

Newcastle, New South Wales, Australia beBeeInsurance Full time $70,000 - $95,000
Job Description:

We are seeking a skilled Insurance Case Manager or Senior Case Manager to join our team. As a key member of our team, you will work closely with stakeholders to manage claims and deliver exceptional customer service.


Key Responsibilities:
  • Manage a portfolio of NSW Workers Compensation insurance claims to achieve early and sustainable returns to work with reasonable claim costs.
  • Communicate effectively with stakeholders, including workers, employers, doctors, and providers, to identify compensation needs, review coverage, and provide advice.
  • Conduct ongoing reviews of insurance claim liability and entitlements for weekly payments and medical expenses.
  • Assist workers and employers throughout the claim process, providing support in completing relevant documents to ensure timely access to required services.
  • Monitor, settle, and close out claims within the portfolio.
  • Deliver high-quality customer service and coordinate with key stakeholders.
  • Complete administrative tasks aligned to portfolio management, including payment processing, documentation review, and correspondence.
  • Stay up-to-date with developments in workers' compensation insurance coverage and claims management approach.

Required Qualifications:
  • Experience managing claims in the Australian workers' compensation insurance industry or overseas workers' compensation frameworks.
  • Knowledge of the NSW workers' compensation scheme, legislation, and policies, or ability to quickly acquire necessary knowledge.
  • Strong attention to detail and organizational skills.
  • Resilience and ability to hold complex conversations.
  • Possession of excellent written and verbal communication skills.

Benefits:
  • A full-time role working Monday to Friday in the CBD.
  • A competitive salary.
  • A fun and engaging work environment with long-term career progression opportunities.

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