Claims Advisor

3 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
Overview

Join to apply for the Claims Advisor role at Suncorp Group.

We are looking for a dedicated individual to join us as a Claims Advisor based in Newcastle, offering a flexible hybrid working model after the training period. This is a 12-month contract position.

Responsibilities
  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
Qualifications
  • Experience in Workers Compensation claims, portfolio claims management, or call centre operations; a psychology background is highly desirable.
  • Team player with a track record of providing excellent customer service.
  • Effective communication: exceptional listening and communication skills in a high-volume environment; ability to build rapport with customers and show compassion.
  • Negotiation skills: ability to interpret complex information and negotiate effectively with claimants, third-party providers, external bodies, and internal teams.
  • Resilience: high level of resilience to manage complex, sensitive, and challenging matters.
  • Bonus: Allied Health or Psychology experience would be highly regarded.
What We Can Offer You
  • Hybrid working model with a 9-day fortnight for flexibility.
  • Employee discounts and rewards across Suncorp brands and partners.
  • Study support for eligible employees to broaden career opportunities.
  • Parental leave: 20 weeks for primary carers (permanent employees).
  • Wellness initiatives including health insurance discounts and discounted gym memberships.

Note: Benefits may vary by role, level, and location.

Why you'll love working with us

For over 100 years Suncorp Group has been driven by our guiding purpose – to build futures and protect what matters. We're committed to trust, empowerment, and flexibility to help our people unlock their potential and make a difference for customers and communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you require more information or any support or adjustments to participate equitably in our recruitment process, contact Lisa.scanlon@suncorp.com.au for a confidential conversation.

Chase the Sun, apply online today Your future at Suncorp Group awaits

#J-18808-Ljbffr

  • Claims Advisor

    3 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Join to apply for the Claims Advisor role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Claims Advisor role at Bendigo AdvertiserJoin Suncorp Group and Make a Difference in People's Lives Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we...

  • Claims Advisor

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time

    **Join Suncorp Group and Make a Difference in People's Lives**Are you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual to...

  • Claims Advisor

    6 days ago

    Newcastle, New South Wales, Australia Suncorp Group Full time $60,000 - $120,000 per year

    Join Suncorp Group and Make a Difference in People's LivesAre you passionate about positively impacting the lives of individuals and the communities they call home? At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We're looking for a dedicated individual to join...

  • Claims Advisor

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time

    OverviewJoin to apply for the Claims Advisor role at Suncorp Group.This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering and analysing medical and rehabilitation data, assessing the value of the claim and negotiating settlement. This role will also suit candidates who are recent...

  • Claims Advisor

    1 week ago

    Newcastle, New South Wales, Australia Rsl Lifecare Full time

    **About Us**:At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of _creating proud communities living their best lives_ is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100...

  • Injury Claim Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeClaims Full time $85,000 - $100,000

    Claims Advisor Job DescriptionWe are seeking a skilled Claims Advisor to join our team. As a Claims Advisor, you will be responsible for managing a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.Key Responsibilities:Empower Individuals: Obtain and review medical, financial, investigative, and...

  • Senior Claims Professional

    1 week ago

    Newcastle, New South Wales, Australia beBeeExperience Full time $90,000 - $120,000

    Are you looking for a challenging and rewarding career opportunity that will allow you to make a real difference in the lives of others?This is a great time to join our growing NSW Workers Insurance business as a Technical Advisor, where you will play a key role in providing technical assistance to Claims Advisors.Your primary focus will be on driving...

  • Claims Advisor

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time

    Suncorp Group currently have a vacancy available for a customer service focused professional to manage a portfolio of claims in the Workers Compensation Claims team. These are important roles within the business where you can positively impact quality of life for people who have suffered personal injuries at work.This is a permanent, full-time role based in...

  • Technical Advisor

    2 weeks ago

    Newcastle, New South Wales, Australia Suncorp Group Full time

    **High potential career development opportunity to join our growing NSW Workers Insurance business**:- **Make a real difference providing quality outcomes for our customer and business**:- **Newcastle Location / hybrid wfh**:- **Permanent role****About the role**The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to...

  • Technical Advisor

    1 week ago

    Newcastle, New South Wales, Australia Suncorp Group Full time

    **High potential career development opportunity to join our growing NSW Workers Insurance business**:- **Make a real difference providing quality outcomes for our customer and business**:- **Newcastle Location / hybrid wfh**:- **12 month role****About the role**:The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to...