Compassionate Claims Manager

4 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $70,000 - $95,000
Case Management Opportunity

This role presents a meaningful chance to make a lasting impact in the lives of individuals recovering from motor vehicle accidents.

Key Responsibilities:
  • Deliver exceptional customer service that truly makes a difference.
  • Navigate complex challenges to grow expertise and enhance decision-making skills.
  • Guide customers through each step of their recovery journey with compassion and clarity.
  • Manage end-to-end claims with support and mentorship of experienced leaders.
Requirements:
  • Experience in insurance claims or allied health is highly valued.
  • A strong customer-centric mindset and genuine desire to help others.
  • Resilience and composure to support people during vulnerable moments.
  • Confidence in decision-making and ownership of outcomes.
  • Excellent active listening skills and ability to guide customers with empathy and care.
  • Solid computer literacy and adaptability to new systems and technologies.
Benefits:
  • Hybrid working arrangement for enhanced work-life balance.
  • Life leave for rest and recovery.
  • Free holistic wellbeing coaching and confidential counselling.
  • 18 weeks' gender-equal flexible leave for all new parents.
  • Voluntary super contributions and company matching.
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums.
What We Offer:
  • Opportunity to make a real difference in people's lives.
  • Supportive, purpose-driven environment.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Recognition and rewards for outstanding performance.

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