Claims Advocate

1 day ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $90,909 - $109,539
Support Recovery Journey

A vital role in assisting individuals through the recovery process after a motor vehicle accident is played by a Case Manager.

This position involves delivering high-quality customer service and providing compassionate support to help individuals get back on track.

Key Responsibilities:
  • Deliver patient-focused support with professionalism.
  • Handle complex challenges while providing informed, empathetic, and customer-focused outcomes.
  • Build strong relationships with customers, guiding them throughout each step of their recovery.
  • Manage end-to-end claims under the guidance of experienced leaders.
Requirements:
  • Experience in insurance claims or allied health fields.
  • Customer-centric mindset and desire to assist others.
  • Resilience during vulnerable moments and ability to remain composed.
  • Confidence in making sound decisions and taking ownership of outcomes.
  • Active listening skills and ability to guide customers through the claims journey.
  • Computer literacy and adaptability to new systems and technologies.

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