Career Opportunities: Work Injury Claims Manager

18 hours ago


Newcastle, New South Wales, Australia beBeeClaims Full time $120,000 - $160,000
Work Injury Claims Manager Position

We are seeking an experienced professional to manage a portfolio of work injury claims. The successful candidate will play a vital role in helping injured workers return to work, ensuring the best possible outcomes for customers.

The ideal candidate will foster a culture that prioritizes ongoing support and guidance, enabling employees to continually invest in their careers. This approach ensures a long-term career and contributes to a positive work environment.

Key Responsibilities:

  • Manage a portfolio of work injury claims to achieve optimal outcomes, focusing on early and sustainable return to work with reasonable claim costs.
  • Collaborate with medical professionals, employers, brokers, and other stakeholders to develop effective return-to-work strategies.
  • Support workers and employers throughout the claim process, providing timely access to necessary services and resources.
  • Assess liability and entitlements, conducting regular reviews to ensure accurate payments and fair outcomes.
  • Provide coaching and mentoring to team members, addressing escalations and promoting a collaborative work environment.

About You:

  • A minimum of 3 years of experience managing claims within a similar scheme or industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • A high degree of accuracy and attention to detail, ensuring compliance with regulatory requirements.
  • Strong stakeholder engagement and management skills, with the ability to work collaboratively and independently.

Required Skills:

  • Proven experience in claim management, with a focus on return-to-work strategies and customer-centric support.
  • Excellent written and verbal communication skills, with the ability to articulate complex information effectively.
  • Highly developed analytical and problem-solving skills, with the ability to identify solutions and implement changes.
  • Ambitious and driven, with a passion for delivering exceptional results and exceeding expectations.


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