
Career Opportunities: Work Injury Claims Manager
18 hours ago
We are seeking an experienced professional to manage a portfolio of work injury claims. The successful candidate will play a vital role in helping injured workers return to work, ensuring the best possible outcomes for customers.
The ideal candidate will foster a culture that prioritizes ongoing support and guidance, enabling employees to continually invest in their careers. This approach ensures a long-term career and contributes to a positive work environment.
Key Responsibilities:
- Manage a portfolio of work injury claims to achieve optimal outcomes, focusing on early and sustainable return to work with reasonable claim costs.
- Collaborate with medical professionals, employers, brokers, and other stakeholders to develop effective return-to-work strategies.
- Support workers and employers throughout the claim process, providing timely access to necessary services and resources.
- Assess liability and entitlements, conducting regular reviews to ensure accurate payments and fair outcomes.
- Provide coaching and mentoring to team members, addressing escalations and promoting a collaborative work environment.
About You:
- A minimum of 3 years of experience managing claims within a similar scheme or industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- A high degree of accuracy and attention to detail, ensuring compliance with regulatory requirements.
- Strong stakeholder engagement and management skills, with the ability to work collaboratively and independently.
Required Skills:
- Proven experience in claim management, with a focus on return-to-work strategies and customer-centric support.
- Excellent written and verbal communication skills, with the ability to articulate complex information effectively.
- Highly developed analytical and problem-solving skills, with the ability to identify solutions and implement changes.
- Ambitious and driven, with a passion for delivering exceptional results and exceeding expectations.
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