Leadership Opportunity for Customer Service Professional
1 week ago
With a strong presence in Western Australia, RAC is a well-established and respected brand, serving a large membership base. Our commitment to delivering exceptional value to our members drives our mission to be the leading force for a better WA.
Your Role
The Team Manager position within our Member Service Center presents an exciting opportunity to lead a dedicated team of consultants, showcasing the value and benefits of RAC products and services to our members through face-to-face and phone interactions.
Responsibilities
- Lead and motivate a team of customer service and sales professionals to achieve individual and collective targets
- Provide ongoing coaching and mentoring to support career development and growth
- Address member concerns promptly and effectively, ensuring a positive resolution and enhancing member satisfaction
- Monitor day-to-day operations to ensure the execution of strategies and initiatives
Requirements
- A seasoned customer service professional with management experience, preferably in a fast-paced, multi-tasking environment
- Strong leadership and interpersonal skills, with the ability to motivate and develop team members
- Experience in working towards and achieving KPIs and targets
- Able to create a cohesive and collaborative work environment
- Excellent communication skills, with the ability to listen and relate well to others
- Able to demonstrate empathy and resilience in challenging situations
- Strong computer literacy and ability to use multiple applications simultaneously, while maintaining engaging conversations
Why Join RAC WA?
- Secure a full-time, permanent position within your local community, contributing to the growth and success of RAC WA
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services
- An inclusive and supportive environment, enabling all abilities to strive for success
- Professional career development and ongoing training
- Generous discounts on home, contents, and car insurance, plus free roadside assistance
- Member benefits and opportunities to join a very active Social Club
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