Leadership Opportunity for Customer Service Professional

1 week ago


Perth, Western Australia RAC WA Full time

With a strong presence in Western Australia, RAC is a well-established and respected brand, serving a large membership base. Our commitment to delivering exceptional value to our members drives our mission to be the leading force for a better WA.

Your Role

The Team Manager position within our Member Service Center presents an exciting opportunity to lead a dedicated team of consultants, showcasing the value and benefits of RAC products and services to our members through face-to-face and phone interactions.

Responsibilities

  • Lead and motivate a team of customer service and sales professionals to achieve individual and collective targets
  • Provide ongoing coaching and mentoring to support career development and growth
  • Address member concerns promptly and effectively, ensuring a positive resolution and enhancing member satisfaction
  • Monitor day-to-day operations to ensure the execution of strategies and initiatives

Requirements

  • A seasoned customer service professional with management experience, preferably in a fast-paced, multi-tasking environment
  • Strong leadership and interpersonal skills, with the ability to motivate and develop team members
  • Experience in working towards and achieving KPIs and targets
  • Able to create a cohesive and collaborative work environment
  • Excellent communication skills, with the ability to listen and relate well to others
  • Able to demonstrate empathy and resilience in challenging situations
  • Strong computer literacy and ability to use multiple applications simultaneously, while maintaining engaging conversations

Why Join RAC WA?

  • Secure a full-time, permanent position within your local community, contributing to the growth and success of RAC WA
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
  • Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services
  • An inclusive and supportive environment, enabling all abilities to strive for success
  • Professional career development and ongoing training
  • Generous discounts on home, contents, and car insurance, plus free roadside assistance
  • Member benefits and opportunities to join a very active Social Club


  • Perth, Western Australia RAC WA Full time

    About the RoleWe are seeking a seasoned customer service professional with management experience to lead our dedicated team of frontline sales and service consultants.Key ResponsibilitiesLead and inspire a team of customer service and sales professionals to achieve individual and collective targets.Provide ongoing coaching and mentoring to support career...


  • Perth, Western Australia Future Leadership Full time

    Principal Opportunity at Bold Park Community SchoolBold Park Community School, a forward-thinking educational institution, is seeking an exceptional Principal to lead its progressive and Reggio-inspired educational journey. The successful candidate will be responsible for guiding the school into its next phase of growth while maintaining its unique ethos....


  • Perth, Western Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery (Australia) Pty Ltd is a renowned manufacturer of construction and mining equipment, delivering high-quality products and services.OpportunityWe are seeking a skilled Product Support Advisor to join our Tom Price team for an exciting new project.As a key member of our team, you will be responsible for providing...


  • Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, renowned for its iconic Australasian brand. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people is at the heart of what...


  • Perth, Western Australia Convenience Full time

    About the RoleAs a leader in our retail team, you will be responsible for the day-to-day operations of the store. Key areas of focus include providing exceptional customer service, training and developing your team, rostering, stock management, and maintaining a safe working environment.Key Responsibilities Include:Leading a team of retail professionals to...


  • Perth, Western Australia Inenco Group Pty Limited Full time

    Leadership RoleAs a Branch Manager with Inenco Group Pty Limited, you will be responsible for leading a team of professionals in delivering exceptional service to our customers. Your role will involve managing and coaching branch staff, developing business and sales strategies, and ensuring the implementation of best practice processes.RequirementsThe ideal...


  • Perth, Western Australia Frontline Health Brisbane Full time

    Healthcare Leadership OpportunityFrontline Health Brisbane is seeking an experienced Allied Health Manager to lead our multidisciplinary team. As a key member of our organization, you will be responsible for managing clinicians, ensuring compliance, and maintaining the quality of the client experience.Key Responsibilities:Manage a team of clinicians to...


  • Perth, Western Australia WAVELENGTH Full time

    Key ResponsibilitiesAs a Consultant Psychiatrist with WAVELENGTH, you will provide clinical leadership, advice, consultation, and support to infants, children, adolescents, families/caregivers, and healthcare professionals across regional health services in WA in a virtual capacity.Key AccountabilitiesProvide clinical assessment and psychiatric treatment for...


  • Perth, Western Australia SMS Professional Full time

    Job Title: Field Service TechnicianAre you a skilled Field Service Technician looking for a new challenge? We have an exciting opportunity for a motivated and experienced professional to join our team at SMS Professional.About the Role:This is a fantastic opportunity to work with a well-established global organisation in the manufacturing industry. As a...


  • Perth, Western Australia SMS Professional Full time

    Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at SMS Professional. As a Field Service Technician, you will be responsible for servicing, inspecting, and repairing heavy machinery, as well as providing exceptional customer service.Key Responsibilities:Service and repair heavy machinery, including hydraulic...


  • Perth, Western Australia Frontline Health Brisbane Full time

    Job Opportunity OverviewFrontline Health Brisbane is seeking a skilled Radiographer to take on a leadership role within our team. This position offers a unique opportunity for experienced professionals to utilize their expertise and contribute to the growth of our organization.Key ResponsibilitiesTrain and develop team members to achieve their goals and...


  • Perth, Western Australia Anaconda Group Full time

    As a key member of the Anaconda team, you will play a vital role in driving sales and growth for our Joondalup store. With a strong focus on customer experience, you will lead by example and empower your team to deliver exceptional service.Key responsibilities include:Supporting the Store Manager in all areas of the businessEnsuring customers receive a great...


  • Perth, Western Australia Star Pharmacy Group Full time

    Pharmacy Manager Role OverviewAs a Pharmacy Manager at Star Pharmacy Group, you will be responsible for leading a team of healthcare professionals to deliver exceptional patient care. Your key responsibilities will include:Medication Management: Ensure precise dispensing and manage medication therapy to optimize patient health outcomes.Expert Consultations:...


  • Perth, Western Australia SMS Professional Full time

    Field Service Technician Role OverviewSMS Professional is seeking a skilled Field Service Technician to join their team in the Northern suburbs of Perth. The ideal candidate will have a strong mechanical aptitude and experience in servicing, inspecting, and repairing heavy machinery.Key Responsibilities:* Provide exceptional customer service and resolve...


  • Perth, Western Australia Good Life Health Clubs Full time

    About Goodlife Health ClubsAs a leading fitness organisation in Australia, Goodlife Health Clubs offers a unique opportunity to kickstart your career in the sector. With over 90 premium clubs across Queensland, Victoria, South Australia, and Western Australia, we provide improved health, well-being, and a sense of accomplishment to more than 270,000...


  • Perth, Western Australia Munro Footwear Group Full time

    Store Manager RoleAt Munro Footwear Group, we are seeking an experienced Store Manager to lead our Williams Innaloo store to success.The ideal candidate will be responsible for creating a great customer experience, increasing sales, and maintaining operational store standards.Key responsibilities include:Customer Experience: Provide and maintain a high level...


  • Perth, Western Australia Aston Advantage Full time

    Safety Leadership RoleAt Aston Advantage, we are seeking a skilled Safety Leadership Professional to join our drilling team. This key role involves leading compliance and driving a proactive safety culture across field, workshop, and admin teams.Key requirements include a White Card, Police Clearance, and Australian Driver's License.Benefits:Supportive and...


  • Perth, Western Australia Professional Search Group Full time

    ​Role OverviewAt Professional Search Group, we are seeking a skilled Level 1/2 Service Desk Officer to join our client's IT support team.About the RoleAs a Level 1/2 Service Desk Officer, you will be the first point of contact for our clients' technical queries and issues. Your primary responsibility will be to provide first-level technical support,...


  • Perth, Western Australia Brand Collective Full time

    About the RoleWe are seeking a highly skilled and experienced Concession Store Manager to lead our new Brand Collective Footwear store in Myer Perth.Key ResponsibilitiesLead the day-to-day operations of the store, ensuring a high level of customer service and sales excellenceBuild and drive a customer-focused culture through leading by example and coaching...


  • North Perth, Western Australia City of Vincent Full time

    Role OverviewWe are seeking an experienced Childcare and Customer Service Professional to join our team at Beatty Park Leisure Centre. As a Casual Creche Customer Service Officer, you will be responsible for supervising and interacting with children in a creche setting while providing excellent customer service.