Leadership Opportunity for Customer Service Professional

1 week ago


Perth, Western Australia RAC WA Full time

About the Role


We are seeking a seasoned customer service professional with management experience to lead our dedicated team of frontline sales and service consultants.


Key Responsibilities



  • Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets.
  • Provide ongoing coaching and mentoring to support career development.
  • Address member concerns promptly and effectively to ensure a positive resolution.
  • Monitor day-to-day operations to ensure execution of strategies and initiatives.

What We Are Looking For



  • A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment.
  • Strong leadership and interpersonal skills with the ability to motivate and develop team members.
  • Experience in working to & achieving KPI's / targets.
  • Creating a cohesive and collaborative work environment.
  • Excellent communication skills with the ability to listen & relate well to others.
  • Ability to demonstrate empathy and resilience in difficult situations.
  • Strong computer literacy and ability to use many applications at once whilst having engaging conversations.

What We Offer



  • Secure a full-time, permanent position working within your local community.
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
  • An inclusive & supportive environment, enabling all abilities to strive for success.
  • Member benefits & opportunity to join a very active Social Club.

We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement.


Please submit an online application by clicking 'Apply Now'.


As this advertisement is for current and future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months.


#BetterJourneysRAC



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