Customer Relationship Manager
2 weeks ago
We are seeking a skilled Customer Care Executive to join our team at Rentokil Initial, a leading company in the industry. This role involves delivering exceptional customer service, building strong relationships, and providing support to national and key clients.
Key Responsibilities:
- Providing support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
Requirements:
- Previous working experience in a similar role (customer service/administration/account management)
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.
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