Client Service Coordinator
7 days ago
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Calvary. As a key member of our client services team, you will play a vital role in ensuring that our services are exceptional and delivered appropriately.
In this role, you will work closely with our clinical service area to provide office and telephone liaison between clients, care employees, case managers, and families. Your primary responsibility will be to ensure that all client care and service requirements are acted upon, and that all services requests are scheduled via our rostering system.
Key Responsibilities:
- Resolve client interactions in a timely and effective manner, providing a detailed and consistent handover to the appropriate area of the business when necessary.
- Rostering staff with the appropriate qualifications to the correct clients, ensuring seamless delivery of services.
What You Bring:
- Administrative experience in a face-to-face centre environment, with a strong focus on client care and service delivery.
- Experience in the Home Care/Aged Care sector, with a deep understanding of the needs and requirements of our clients.
- Previous rostering experience, with a proven ability to manage multiple demands and priorities.
- A full driver's license, with a willingness to travel to various locations as required.
- Exceptional communication skills, with the ability to manage phone systems and provide clear and concise information to clients and staff.
- A friendly, engaging, and inclusive phone and email manner, with a strong focus on building relationships and providing excellent customer service.
- A valid NDIS screening check, with a willingness to obtain one if required.
- Police Clearance within 6 months, with a willingness to obtain one if required.
Why Work for Calvary?
At Calvary, we value our staff and offer a range of benefits and opportunities to support their growth and development. As a leading provider of quality, integrated care, we are committed to fostering a workplace that is respectful, welcoming, and inclusive.
Our Benefits:
- NFP salary packaging benefits, discounted health insurance, and gym memberships.
- Paid parental leave, with a focus on supporting our staff's work-life balance.
- Professional membership to APNA, paid for by Calvary (Home Care and Aged Care nurses only).
- Training, development pathways, and career opportunities, with a focus on supporting our staff's growth and development.
- Flexible hours that make sense for you, with a focus on supporting our staff's work-life balance.
As a Calvary employee, you will have the opportunity to make a real difference in the lives of our clients and their families. If you are passionate about delivering exceptional client care and service, and are committed to working in a values-driven organization, we encourage you to apply for this role today.
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