Technical Support Specialist

3 days ago

Adelaide, South Australia beBeeCustomerSupport Full time $80,000 - $110,000

We're a team of innovators, disruptors and game-changers.

This role involves providing customer-facing support and level 1 technical assistance to clients and internal divisions through various communication channels.

Responsibilities include:

  • Identifying and resolving hardware, software and operating issues related to desktops, laptops, portable devices, printers and other equipment.
  • Performing administrative tasks such as password resets, managing user access and troubleshooting technical problems.

Key skills and qualifications:

  • Innovative thinking and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Flexibility and adaptability in a fast-paced environment.
  • Continuous learning and skill improvement.

Becoming a valued member of our team means living and breathing these principles:

  1. To think creatively and find innovative solutions.
  2. To take ownership of tasks and deliver high-quality results.
  3. To communicate effectively with colleagues and clients.
  4. To identify and resolve technical issues proactively.
  5. To maintain confidentiality and handle sensitive information with care.
  6. To be flexible and adaptable in a dynamic environment.
  7. To continuously learn and improve skills.
  8. To provide excellent service at all times.

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