Technical Support Specialist

3 days ago


Adelaide, South Australia beBeeProblemSolver Full time $58,500 - $59,500

Job Title: Technical Support Specialist

About the Role

We are seeking a skilled IT professional to join our team in Melbourne, providing technical support for large-scale infrastructure and applications across Australia.

Your Responsibilities
  • Offer frontline technical assistance as part of a centralised helpdesk team
  • Troubleshoot customised applications in a fast-paced environment
  • Log and track incidents using internal systems
  • Escalate more complex issues when needed
  • Contribute to improving support processes and reducing incoming call volume
  • Develop product knowledge to support training and documentation
Requirements
  • Australian citizenship with a current Baseline Security Clearance
  • Confidence in working across desktop apps and systems
  • Strong problem-solving skills and excellent communication abilities
  • Ability to work a rotating 7am-7pm roster
Why Choose Us?

We value diversity and inclusivity, encouraging applicants from all backgrounds to apply. We believe that diverse perspectives drive innovation and strive to create a welcoming and inclusive work environment.



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