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Client Services Manager
2 months ago
Job Summary
Fuse Recruitment is seeking a highly skilled Client Services Manager to join our team. As a Client Services Manager, you will be responsible for delivering exceptional service to our clients in the financial services industry.
Key Responsibilities
- Serve as the primary point of contact for designated clients, addressing inquiries, resolving issues, and proactively anticipating their needs.
- Develop a deep understanding of each client's business objectives, industry challenges, and pain points to provide tailored solutions and recommendations.
- Collaborate closely with internal teams such as sales, operations, and product development to ensure seamless delivery of services and solutions.
- Manage client accounts, including contract negotiations, renewal discussions, and up-selling opportunities to drive revenue growth.
Requirements
- Proven experience in client services, account management, or a related customer-facing role in Financial Services.
- A strong understanding of law and the legal side of Financial Planning.
- Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients at all levels.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and technologies.
About Us
Fuse Recruitment is a specialist recruitment agency that provides a range of services to the insurance industry. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a talented and dedicated individual to join our team.
