Senior Client Services Manager

2 weeks ago


Melbourne, Victoria, Australia Captify Technologies Ltd Full time

Captify Technologies Ltd Job Description

Job Title: Senior Client Services Manager

Captify is the leading Search Intelligence Platform for the open web, and we are looking for a Senior Client Services Manager to lead our account development and client management efforts. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, identifying revenue growth opportunities, and delivering exceptional customer service.

About the Role:

  • Develop and implement strategic account plans to drive revenue growth and client satisfaction
  • Build and maintain strong relationships with key stakeholders, including client partners, managers, and directors
  • Work closely with the sales team to identify new business opportunities and upsell existing clients
  • Deliver best-in-class service to clients, adhering to internal and external SLAs and managing client expectations to maximize growth opportunities
  • Collaborate with the technical team to ensure campaigns are set up using Captify best practices and delivering/pacing well

Requirements:

  • Minimum 3 years of account management or customer service experience, ideally in managed/direct and programmatic business
  • Proficient use of Microsoft Excel
  • Excellent communication and relationship-building skills
  • Ability to confidently objection handle against data and programmatic topics
  • Strong attention to detail and ability to prioritize tasks effectively


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