Senior Client Services Manager
2 weeks ago
Captify Technologies Ltd Job Description
Job Title: Senior Client Services Manager
Captify is the leading Search Intelligence Platform for the open web, and we are looking for a Senior Client Services Manager to lead our account development and client management efforts. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, identifying revenue growth opportunities, and delivering exceptional customer service.
About the Role:
- Develop and implement strategic account plans to drive revenue growth and client satisfaction
- Build and maintain strong relationships with key stakeholders, including client partners, managers, and directors
- Work closely with the sales team to identify new business opportunities and upsell existing clients
- Deliver best-in-class service to clients, adhering to internal and external SLAs and managing client expectations to maximize growth opportunities
- Collaborate with the technical team to ensure campaigns are set up using Captify best practices and delivering/pacing well
Requirements:
- Minimum 3 years of account management or customer service experience, ideally in managed/direct and programmatic business
- Proficient use of Microsoft Excel
- Excellent communication and relationship-building skills
- Ability to confidently objection handle against data and programmatic topics
- Strong attention to detail and ability to prioritize tasks effectively
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