Client Services Manager

4 weeks ago

Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

About Northern Trust:

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

Role Summary

The Client Services Manager will support the Global Fund Services businesses in managing the administrative and relationship needs of institutional trust clients. This role will involve responding to client inquiries, coordinating client activities, and identifying opportunities for expanding business relationships through additional products or services.

Key Responsibilities:

  • Act as a key consultant to clients, assisting in the formulation of best practices, redesign of processes, and evaluation and implementation of Trust and Custody services.
  • Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
  • Develop a complete understanding of the client's business, objectives, goals, and market challenges.
  • Assist Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on the client's activities and banking services.
  • Participate in the development of solutions to client needs, coordinate presentations, bring in experts when appropriate, and ensure smooth delivery of new services.
  • Manage and enhance client profitability.
  • Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.

About You:

  • Proven experience working in financial servicing/accounting fields, with a client servicing background.
  • Strong communication skills (both written and verbal).
  • Demonstrated organisational and time management skills.
  • Strong attention to detail.
  • Ability to understand legal documentations (such as SLA) & provide recommendations.
  • Proficiency in Microsoft Word and Excel.
  • Understanding of reconciliation processes.
  • Understanding of payment and transfer process.

Desirable Skills:

  • Knowledge of registry.
  • Ability to look ahead and identify opportunities or issues based on understanding of clients' needs.
  • Previous experience with a background in custody or custodial services.
  • A knowledge of derivatives.
  • Knowledge of trust or asset management and/or finance.
  • Knowledge of alternative assets.

Working with Us:

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

  • Client Growth Manager

    1 week ago

    Melbourne, Victoria, Australia Client Full time

    Grow Your Career with WavemakerWe are a forward-thinking media agency that's part of the GroupM and WPP network, ranked #1 in the world. Our team is passionate about positively provoking growth for our clients, people, and partners.In Australia and New Zealand, we have over 250 professionals working across six offices. We're proud of our diverse culture and...

  • Chief Client Growth Manager

    3 days ago

    Melbourne, Victoria, Australia Client Full time

    About UsWe are Wavemaker, a media and marketing agency dedicated to positively provoking growth for our clients. With over 250 people across six offices in Australia and New Zealand, we offer a vibrant and diverse work environment that promotes inclusivity and provides equitable opportunities to all.Salary RangeThe estimated salary for this role is...

  • Executive Media Consultant

    6 days ago

    Melbourne, Victoria, Australia Client Full time

    Wavemaker is a leading media agency that helps brands grow through Positive Provocation.We're seeking an experienced Executive Media Consultant to join our team in Australia and New Zealand. As a key member of our Client Director team, you will be responsible for driving successful client relationships and delivering results-driven campaigns.This role...

  • Media Director

    5 days ago

    Melbourne, Victoria, Australia Client Full time

    At Wavemaker, we're dedicated to fostering a culture of Positive Provocation, where innovation and creativity drive business growth. As a Client Director, you'll be at the forefront of this mission, leading a team to deliver exceptional results for our clients.We believe in empowering our people to make a lasting impact, and we're committed to creating an...

  • Client Services Manager

    4 weeks ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889.We pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core values of service, expertise, and integrity.Role SummaryThe Client...

  • Client Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Full time

    OverviewThe Client Services team at Gallagher Bassett is seeking an experienced Client Services Manager to support our valued client customers. This engagement-focused role involves playing a pivotal part in supporting our clients’ needs, both within our Victorian portfolio and nationally, to achieve exceptional outcomes in Workers Compensation claims...

  • Client Services Manager

    4 weeks ago

    Melbourne, Victoria, Australia MSS Security Pty Ltd Full time

    About MSS SecurityMSS Security Pty Ltd is a leading security company with a national footprint across Australia. We are seeking a seasoned leader in Security services to manage a client portfolio.Key Responsibilities:Client Relationship Management: Build strong, collaborative and positive relationships with client representatives.Leadership and Management:...

  • Client Services Manager

    1 month ago

    Melbourne, Victoria, Australia Engage Personnel Full time

    Our client is a well-established accounting practice providing professional services in Business Services, Tax Compliance, and Auditing in the Ballarat region. They are seeking a Client Services Manager to join their team, reporting to a successful and approachable manager who prioritizes mentorship and support.The successful candidate will have a minimum of...

  • Client Service Manager

    1 month ago

    Melbourne, Victoria, Australia Northern Trust Corporation Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.Role SummaryThe Client Service Manager will play a key role in supporting the administrative and relationship...

  • Senior Client Service Manager

    4 weeks ago

    Melbourne, Victoria, Australia Citi Full time

    About the RoleCiti is seeking a highly skilled and experienced professional to join our team as a Senior Client Service Manager. In this role, you will be responsible for providing exceptional client service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesRecord all incoming queries in the Enquiry Database...

  • Senior Client Services Manager

    4 weeks ago

    Melbourne, Victoria, Australia Captify Technologies Ltd Full time

    Captify Technologies Ltd Job DescriptionJob Title: Senior Client Services ManagerCaptify is the leading Search Intelligence Platform for the open web, and we are looking for a Senior Client Services Manager to lead our account development and client management efforts. As a key member of our team, you will be responsible for building and maintaining strong...

  • Client Services Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    About Northern Trust Company AustraliaWe are a globally recognized financial institution with over 130 years of experience, serving the world's most sophisticated clients using leading technology and exceptional service.Our company is proud to provide innovative financial services and guidance to individuals, families, and institutions by remaining true to...

  • Client Services Officer

    4 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    About the RoleThe Client Services Officer is a key member of the Client Services Team at Court Services Victoria, responsible for providing high-quality customer service and support to clients with awards ranging up to several million dollars. This includes managing a portfolio of clients, providing advice and guidance on relevant legislation and processes,...

  • Senior Client Services Manager

    4 weeks ago

    Melbourne, Victoria, Australia Captify Technologies Ltd Full time

    About CaptifyCaptify Technologies Ltd is a leading Search Intelligence Platform for the open web, connecting real-time searches from over 2 billion devices globally. Our Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world's biggest brands.Job SummaryWe are seeking a highly skilled Client Services...

  • Client Service Manager

    4 days ago

    Melbourne, Victoria, Australia Northern Trust Corporation Full time

    About Northern Trust CorporationNorthern Trust, a Fortune 500 company, is a globally recognized financial institution with over 130 years of experience.As a leading provider of innovative financial services and guidance, we help the world's most successful individuals, families, and institutions achieve their goals through our enduring principles of service,...

  • Client Service Manager

    6 days ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    MelbourneAsset ManagementContract or TemporaryWe are seeking an experienced custody Client Services Manager – Asset Services on a 14-month contract in our Melbourne office.Scope of Work:The Client Services Manager will play a key role in supporting all aspects of managing the administrative and relationship needs of our institutional trust clients. They...

  • Client Services Director

    3 weeks ago

    Melbourne, Victoria, Australia FourQuarters Recruitment Full time

    Job Title: Client Services ManagerJob Summary:We are seeking a highly skilled Client Services Manager to join our team. As a key consultant to clients, you will assist with key deliverables and ensure timely and quality responses to client queries.Responsibilities:Act as a key consultant to clients, assisting with key deliverables and ensuring timely and...

  • Client Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Gallagher Full time

    Company Overview Gallagher Bassett is a leading provider of insurance claims management services. Our team is dedicated to delivering exceptional client support and career growth opportunities. Compensation Package The salary for this Client Associate role is estimated at AU$60,000 - AU$80,000 per annum, depending on experience. In addition to a competitive...

  • Client Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Northern Trust Corporation Full time

    About Northern Trust:Northern Trust Corporation, a Fortune 500 company, is a globally recognized leader in financial services. Our legacy spans over 130 years, during which we have consistently demonstrated our commitment to innovation, expertise, and integrity.We take pride in providing bespoke financial solutions to our institutional clients, leveraging...

  • Client Services Manager

    3 weeks ago

    Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

    About UsNorthern Trust, a global financial institution, provides innovative financial services and guidance to the world's most successful individuals, families, and institutions.We remain true to our enduring principles of service, expertise, and integrity, ensuring exceptional service to our clients.Role SummaryClient Services Manager supports the Global...