Client Service Delivery Manager

4 weeks ago

Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

About Northern Trust:

Northern Trust is a globally recognized financial institution with a rich history dating back to 1889.

We pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core values of service, expertise, and integrity.

Role Summary

The Client Service Delivery Manager will support our Superannuation Client Service segment in managing the administrative and relationship needs of superannuation clients.

This role involves responding to client inquiries, coordinating client activity, and identifying opportunities for expanding business relationships through additional products or services.

Key Responsibilities

  • Manage the administrative and relationship needs of Superannuation clients.
  • Respond to inquiries from clients and coordinate client activity.
  • Identify opportunities for expanding business relationships through additional products or services.
  • Act as a key consultant to clients, assisting in the formulation of best practices, redesign of processes, and evaluation and implementation of Asset Servicing & Fund Administration services.
  • Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
  • Develop a complete understanding of the clients' business and operating model, strategic objectives, goals, and market challenges.
  • Assist Relationship Managers in counselling clients on emerging issues, products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities, Asset Servicing and Fund Administration services.
  • Participate in the development of solutions to client needs, coordinate presentations, bring in experts when appropriate, and ensure smooth delivery of new services.
  • Identify opportunities to improve existing processes resulting in increased productivity and strengthened resilience.

About You

  • You will have in-depth knowledge of Asset Servicing and/or Fund Administration, superannuation, finance, and relevant superannuation specific market issues and trends, usually acquired through work experience.
  • You will possess skills in negotiation, leadership, and client servicing necessary to service the client relationship.
  • You will have excellent organisational and time management skills.
  • You will have attention to detail.
  • You will have knowledge of applicable industry laws and regulation, usually acquired through prior work experience.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

We encourage movement within the organization, our senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies.

We value an inclusive workplace and understand flexibility means different things to different people.

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