Claims Advisor

7 days ago


Perth, Western Australia Vero Insurance Full time

Deliver Exceptional Claims Outcomes

As a Claims Advisor at Vero Insurance, you will play a pivotal role in providing crucial support to our customers. Your expertise will help us adopt effective strategies to resolve claims efficiently, minimizing costs and ensuring optimal recovery for injured claimants. You will facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.

Your Key Responsibilities:

  • Comprehensive Assessment: You will obtain and meticulously review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • Compliance Champion: You will ensure that all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
  • Cost-Effective Solutions: Your expertise will help us adopt effective strategies to resolve claims efficiently, minimizing costs.
  • Optimal Recovery: You will facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Exceptional Customer Service: Providing top-notch customer service is our priority.

What You Bring to the Table:

  • Experience that Counts: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
  • Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
  • Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
  • Organizational Skills: Strong administrative and written skills, allowing you to manage all aspects of each claim within the framework of State legislation.
  • Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.

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