Claims Advisor

3 weeks ago


Perth, Western Australia Vero Insurance Full time

Meaningful Impact in Customer Lives

Careers at Suncorp Group offer a unique opportunity to provide exceptional customer service and drive positive outcomes. As a Claims Advisor at Suncorp Group, you will be part of a team that makes a real difference in people's lives.

Your Key Responsibilities:

  • Comprehensive Assessment: Obtain and review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • Compliance Champion: Ensure all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
  • Cost-Effective Solutions: Utilize expertise to adopt effective strategies to resolve claims efficiently, minimizing costs.
  • Optimal Recovery: Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Exceptional Customer Service: Provide top-notch customer service as a vital link between the legislative authority, employers, injured workers, brokers, and internal teams, ensuring timely responses and efficient processing.

What You Bring to the Table:

  • Experience that Counts: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
  • Empathy and Compassion: A genuine sense of compassion and empathy for customers, understanding their unique situations.
  • Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
  • Organizational Skills: Strong administrative and written skills, allowing you to manage all aspects of each claim within the framework of State legislation.
  • Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all interactions.

Why Vero Insurance?

Vero Insurance offers a wide range of employee benefits, including exclusive discounts, study support, parental leave, and wellness initiatives. Our culture is built on delivering exceptional experiences, being customer-obsessed, innovative, and performance-driven.

Be Part of Something Bigger

Careers at Vero Insurance offer a unique opportunity to make a meaningful impact in people's lives. If you're passionate about providing exceptional customer service and driving positive outcomes, we invite you to join our team as a Claims Advisor.



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