Claims Advisor

3 weeks ago


Perth, Western Australia Vero Insurance Full time

Make a Meaningful Impact as a Claims Advisor

At Vero Insurance, we're committed to delivering exceptional customer experiences. As a Claims Advisor, you'll play a vital role in supporting our customers during their most challenging times. Your expertise will help us adopt effective strategies to resolve claims efficiently, minimizing costs and ensuring optimal recovery for our customers.

Key Responsibilities:

  • Comprehensive Assessment: Obtain and review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • Compliance Champion: Ensure all legislative compliance timeframes are met, with ongoing reviews of essential reports.
  • Cost-Effective Solutions: Develop and implement effective strategies to resolve claims efficiently, minimizing costs.
  • Optimal Recovery: Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Exceptional Customer Service: Provide top-notch customer service, ensuring timely responses and efficient processing.

What You'll Bring to the Table:

  • Experience that Counts: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
  • Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
  • Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
  • Organizational Skills: Strong administrative and written skills, allowing you to manage all aspects of each claim within the framework of State legislation.
  • Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.

What We Can Offer You:

  • Employee Discounts and Rewards: Exclusive offers on a wide range of products and services.
  • Study Support: We encourage external learning and offer study support to eligible employees.
  • Parental Leave: All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness: A wide range of initiatives to promote our employees' health and financial wellbeing.

Our Culture:

At Vero Insurance, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences, we've had to become even more customer-obsessed, innovative, and performance-driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous, and doing the right thing underpins everything we do.


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