Career Opportunities in Claims Management
5 days ago
We are seeking a skilled and compassionate Claims Advisor to join our Perth team at Suncorp Group. As a key member of our Claims team, you will play a vital role in providing exceptional customer service and driving positive outcomes for our customers.
Key Responsibilities- Conduct comprehensive assessments of medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
- Ensure legislative compliance timeframes are met, with ongoing reviews of essential reports.
- Develop effective strategies to resolve claims efficiently, minimizing costs.
- Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
- Provide top-notch customer service as a vital link between legislative authorities, employers, injured workers, brokers, and internal teams.
To succeed in this role, you will need:
- Prior experience in Workers Compensation claims, backed by a proven track record of delivering results.
- A genuine sense of compassion and empathy for our customers, understanding their unique situations.
- Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
- Strong administrative and written skills, allowing you to manage all aspects of each claim within the framework of State legislation.
- A strong commitment to exceeding customer expectations and a high degree of integrity in all interactions.
Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:
- Employee discounts and rewards - exclusive offers on major retailers, including Myer, David Jones, Coles, and Woolworths.
- Study support - we encourage external learning and offer study support to eligible employees.
- Parental leave - all permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness initiatives - discounts on major brand health insurance, as well as discounted gym membership plans for our people.
Please note that specific benefits may vary depending on the role, level, and location of the employee.
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