Claims Advisor

4 weeks ago


Perth, Western Australia Suncorp Group Full time
Claims Advisor Role

As a Claims Advisor at Suncorp Group, you will play a vital role in supporting our customers during their most challenging times. Your expertise will help us provide exceptional customer service, ensuring timely responses and efficient processing of claims.

Key Responsibilities:
  • Comprehensive Assessment: Obtain and review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
  • Compliance Champion: Ensure all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
  • Cost-Effective Solutions: Develop effective strategies to resolve claims efficiently, minimizing costs.
  • Optimal Recovery: Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Exceptional Customer Service: Provide top-notch customer service, building rapport and conveying complex information to various stakeholders.
Requirements:
  • Experience: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
  • Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
  • Communication Prowess: Excellent verbal communication skills, enabling you to build rapport and convey complex information.
  • Administrative Skills: Outstanding administrative and written skills, leveraging Suncorp's technology systems and platforms.
  • Organisation Skills: An ability to operate effectively and efficiently in a dynamic environment.
  • Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all interactions.
What We Offer:
  • Employee Discounts: Exclusive offers on various retailers and products.
  • Study Support: Encouragement of external learning and study support for eligible employees.
  • Parental Leave: 20 weeks parental leave for primary carers.
  • Wellness Initiatives: Discounts on health insurance and gym membership plans.

Suncorp Group is committed to building futures and protecting what matters. We value our diverse workforce and strive to create a positive impact in the communities we serve.


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