Senior Air Conditioning and HVAC Unit Operations Manager

1 week ago

Sydney, New South Wales, Australia My People Solutions Full time

About the Role

  • Deliver a high standard of customer service to clients from first contact to installation completion, developing and maintaining strong customer relationships, ensuring delivery of all services in accordance with contractual requirements.
  • Manage, coordinate, schedule and support the simultaneous delivery of air conditioning unit installation projects across multiple commercial and residential sites.
  • Provide leadership and technical support to on-site employees, contractor and sub-contractor teams, trades persons, and technicians to ensure they provide services that match project timelines, in line with company policies & procedures and customer expectations and be able to deputise for the Managing Director in their absence.
  • Monitor and assess quality of service and work delivered, drive continuous service improvements, and follow up and resolve any corrective actions.
  • Ensure Work, Health & Safety legislations, regulation, and procedures are compliant, met and maintained by all stakeholders.
  • Use an understanding of finance and accounts to enable the creation of reports, quotations, communications, and invoices as well as provide regular reporting to the Managing Director.
  • In the event that other technicians are not available, supporting installation teams, servicing, repairs, commissioning & installation of air conditioning equipment as required.

Key Responsibilities

  • Customer Service: Deliver exceptional customer service to clients throughout the project lifecycle, fostering strong relationships and ensuring timely delivery of services.
  • Project Management: Coordinate the simultaneous delivery of air conditioning unit installation projects across multiple sites, ensuring efficient management of resources and personnel.
  • Leadership and Technical Support: Provide guidance and expertise to on-site employees, contractors, and technicians, ensuring alignment with project timelines, company policies, and customer expectations.
  • Quality Assurance: Monitor and evaluate service quality, driving continuous improvement initiatives and addressing any issues that arise.
  • Safety Compliance: Ensure adherence to Work, Health & Safety regulations, guidelines, and procedures, promoting a safe working environment for all stakeholders.
  • Financial Acumen: Utilize financial knowledge to prepare reports, quotations, communications, and invoices, providing regular updates to the Managing Director.
  • Technical Support: Offer backup technical support to installation teams, covering installations, servicing, repairs, commissioning, and installation of air conditioning equipment when needed.

Qualifications and Experience

  • Certificate III in Air Conditioning and Refrigeration or equivalent qualifications.
  • RAC01 Refrigerant Handling Licence.
  • Construction Industry White Card (mandatory).
  • Qualified Supervisor Certificate (highly regarded).
  • Trades person Certificate (highly regarded).
  • Driving Licence and access to a reliable vehicle.

Requirements

  • 5+ years of post-qualification experience in installing air conditioning and HVAC units.
  • 5+ years of people management experience.
  • Strong understanding of WHS systems and processes, with a safety-first approach to all worksites.
  • Good finance and administration skills, with a focus on customer service.
  • Clear communication skills, both written and verbal.
  • Competent in project, time management, fault finding, interpreting technical data, and record keeping.
  • A background in a service trade (e.g., plumbing, electrical) is highly desirable.

Benefits

This role offers a competitive salary of up to $110,000 (ex-Super), along with various development opportunities, making it an attractive career choice for those seeking growth and challenges in the industry.

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