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Air Conditioning Senior Operations Lead
1 month ago
About My People Solutions
We are a rapidly expanding residential and commercial installer of quality air conditioning and HVAC units. We require an experienced senior manager to assist with the day-to-day operations to ensure ongoing and consistent levels of people management, quality, safety, and service delivery to our customers.
The Role
As Air Conditioning Senior Operations Lead, you will be responsible for providing a high standard of customer service to clients from first contact to installation completion, developing and maintaining strong customer relationships, ensuring delivery of all services in accordance with contractual requirements.
- Manage, coordinate, schedule, and support the simultaneous delivery of air conditioning unit installation projects across multiple commercial and residential sites.
- Provide leadership and technical support to on-site employees, contractors, and subcontractor teams, tradespeople, and technicians to ensure they provide services that match project timelines, in line with company policies and procedures and customer expectations, and deputise for the Managing Director in their absence.
- Monitor and assess the quality of service and work delivered, drive continuous service improvements, and follow up and resolve any corrective actions.
- Ensure Work, Health & Safety legislations, regulations, and procedures are compliant, met, and maintained by all stakeholders.
- Use an understanding of finance and accounts to enable the creation of reports, quotations, communications, and invoices as well as provide regular reporting to the Managing Director.
- In the event that other technicians are not available, supporting installation teams, servicing, repairs, commissioning, and installation of air conditioning equipment as required.
Requirements
Qualifications & Licences
- Certificate III in Air conditioning and Refrigeration or Refrigeration and Air-Conditioning or Electrotechnology (Refrigeration and Air Conditioning)
- Current RAC01 Refrigerant Handling Licence
- Construction Industry White Card (Mandatory)
- Qualified Supervisor Certificate (Highly Regarded)
- Tradesperson Certificate (Highly Regarded)
- Driving Licence and access to a reliable vehicle
Skills & Experience
- 5+ years post-qualification experience installing air conditioning and HVAC units.
- 5+ years people management experience.
- Able to install and supervise the install of various types and brands of Air Conditioning Units and mechanical services.
- Strong understanding of WHS systems and processes with a safety-first approach to all worksites, ensuring risk assessments and safety adjustments are established.
- A background in a service trade (e.g., plumbing, electrical) is highly desirable.
- Good finance and administration skills with a strong customer services focus.
- Clear communication skills both written and verbal.
- Competent in project, time management, fault finding, interpreting technical data, and record keeping.
- Be a strong people leader both in person and remote management of disparate teams and skill levels.
Salary & Benefits
We offer a competitive salary of up to $110,000 (ex-Super) and occasional overtime combined with various development opportunities. If this role interests you, please send us your CV for consideration.
