HVAC Air Conditioning Senior Service Engineer

4 weeks ago


Sydney, New South Wales, Australia My People Solutions Full time

About My People Solutions


We are a rapidly expanding residential and commercial installer and servicing provider of quality air conditioning and HVAC units.



Salary

The salary for this role is $85,000 per year, offering a great compensation package to the right candidate.



Job Description

Role Overview


This role involves providing high-standard customer services to clients from first contact to installation completion, developing and maintaining strong customer relationships. The successful candidate will also share knowledge, experience, and technical support with on-site employees and team members, ensuring they provide services that match project timelines.


The role requires following company policies and procedures to ensure ongoing compliance and completion of all paperwork required in a timely manner. Ensuring Work, Health & Safety legislations, regulations, and procedures are compliant, met, and maintained by all stakeholders is also crucial.



Key Responsibilities

  • Provide exceptional customer service to clients throughout the entire process, from initial contact to installation completion.
  • Share knowledge, experience, and technical expertise with colleagues to ensure seamless delivery of projects.
  • Maintain strict adherence to company policies, procedures, and safety protocols.


Requirements

Qualifications and Licences



  • Certificate III in Air Conditioning and Refrigeration or related fields.
  • Current RAC01 Refrigerant Handling Licence.
  • Construction Industry White Card (Mandatory).
  • Tradesperson Certificate (Highly Regarded).
  • Valid Driving Licence and access to a reliable vehicle.

Skills and Experience



  • A minimum of 3 years of experience in HVAC installation.
  • Strong mechanical aptitude and ability to distinguish between various HVAC equipment.
  • Proven track record of providing excellent customer service and resolving issues efficiently.
  • Able to work safely at heights and physically demanding environments.
  • Punctual, reliable, and honest individual with excellent communication skills.


Benefits

This role offers a competitive salary, opportunities for professional growth, and a dynamic work environment. As a member of our team, you can expect:


A comprehensive benefits package, including paid time off, health insurance, and retirement savings plan.


Opportunities for career advancement and professional development.


A collaborative and supportive work environment.


Access to cutting-edge technology and training resources.



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