Customer Service Specialist II
19 hours ago
At TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As a Customer Service Specialist II, you'll play a vital role in delivering exceptional customer experiences.
Key Responsibilities- Manage customer orders, phone, and email inquiries related to price, delivery, and product selection.
- Respond to customer technical inquiries with information provided from Hub TSE's and/or Product Management.
- Update key accounts with regular open order status reports.
- Collaborate with Industrial and Utility Sales teams to support allocated customer bases.
- Identify new business opportunities and engage with relevant team members to close deals.
- Help clients identify additional needs from our product portfolio.
- Review Daily Booking Reports – Commercial and Scheduling, ensuring order entry accuracy and highlighting delivery concerns to Logistics.
- Address customer queries on outstanding orders, providing proactive feedback on rescheduled delivery information to Key Account Customers.
- Provide accurate information to Logistics, Stores, and Production to enable timely dispatch.
- Complete paperwork interfacing with other Departments, requesting credit and customer returns, and ensuring approval by the appropriate level.
- Attend meetings chaired by the Supply Chain Manager & Sales Manager for updates on sales performance and Key Account Customer sales strategy.
- Undertake other duties as required by the Sales Operations Manager.
- Secondary Education Level.
- High proficiency with SAP, Microsoft, and MRP applications.
- Ability to organize self and manage multiple tasks.
- Previous Customer Service/Sales experience essential.
- Adaptability to different customer types.
- Manage high workloads with quick, accurate responses to customer inquiries.
- Effective communication skills.
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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