Customer Service Specialist II

2 months ago

Berkeley Vale, New South Wales, Australia TE Connectivity Full time
Job Overview

At TE Connectivity, you will have the opportunity to work with a diverse range of customers and industries to create a safer, more sustainable, and connected world.

Key Responsibilities
  • Manage incoming customer orders, inquiries, and requests related to product selection, pricing, and delivery.
  • Respond to customer technical inquiries with accurate and timely information provided by product management and technical support teams.
  • Update key accounts with regular open order status reports to ensure transparency and satisfaction.
  • Collaborate with industrial and utility sales teams to support allocated customer bases and identify new business opportunities.
  • Help clients identify additional needs from our product portfolio and provide solutions to meet their requirements.
  • Review daily booking reports to ensure order entry accuracy and highlight delivery concerns to logistics teams.
  • Attend to customer queries on outstanding orders and provide proactive feedback on rescheduled delivery information to key account customers.
  • Provide accurate information in a timely manner to logistics, stores, and production teams to enable dispatch and meet customer requests.
  • Complete paperwork and interface with other departments to process requests for credit and customer returns.
  • Attend meetings with the supply chain manager and sales manager to discuss sales performance and key account customer sales strategy.
  • Undertake other duties as required by the sales operations manager to support the customer service function.
  • Provide input on key accounts to the supply chain manager as part of the sales and operations planning process.
  • Be involved in continuous improvement programs to achieve excellence in customer service.
  • Follow all TE's internal procedures and policies.
  • Act in the best interest of both internal and external customers.
  • Support customer service team members as required.
  • Ensure all relevant sales documentation is filed accurately to align with TE's CRD order management policy.
  • Manage customer returns (RMA's) from initial inquiry through to credit issue.
  • Provide adequate notice of absence to allow coverage of the role.
Requirements
  • Secondary education level.
  • High proficiency with SAP, Microsoft, and MRP applications.
  • Ability to organize self and manage multiple tasks.
  • Previous customer service/sales experience essential.
  • Ability to adapt to different types of customers.
  • Manage high workload with quick and accurate responses to customer inquiries.
  • Communicate confidently and effectively.
  • Work as part of a close customer service team to provide an exceptional customer experience.
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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