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Customer Service Representative

2 months ago

Mona Vale, New South Wales, Australia Pittwater RSL Full time

Pittwater RSL - Enhancing Your Lifestyle

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Attendant. As a key member of our front-of-house team, you will be responsible for providing exceptional customer experiences and ensuring that our Club is always presented in a clean and safe manner.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to all patrons, ensuring that their needs are met and exceeded.
  • Bar and Gaming Operations: Assist with bar, gaming, and front-of-house operations, including COVID-19 Marshall duties.
  • Club Presentation: Ensure that the Club is always presented in a clean and safe manner, adhering to high standards of cleanliness and organization.
  • Assisting Patrons: Assist patrons in all areas, including providing information and resolving any issues that may arise.
  • Coffee and Beverage Service: Prepare and serve coffee, beverages, and cocktails to a high standard.
  • Cash Handling: Handle cash and operate the till with accuracy and efficiency.
  • Keno and TAB Operations: Assist with Keno and TAB operations, including managing cash and operating the gaming machines.
  • Shift Work: Be available to work a variety of shifts, including weekdays, nights, weekends, and public holidays.
  • Qualifications: Hold a current NSW RSA and RCG Competency Card, or be willing to obtain these qualifications.

What We Offer:

We offer a competitive remuneration package under the Pittwater RSL Club Employee Collective Agreement, including penalty rates for Saturday, Sunday, and Public Holidays. We also offer opportunities for career advancement and professional development, as well as a dynamic and supportive work environment.

Requirements:

  • Customer Service Skills: Excellent customer service skills, with the ability to provide a high level of service to all patrons.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with colleagues and patrons.
  • Teamwork: Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.
  • Adaptability: Ability to adapt to changing situations and priorities, with a flexible and positive attitude.