Front Office Operations Lead
1 month ago
Panthers Group and Pullman Sydney Penrith are seeking an experienced Front Office Operations Lead to join the Hotel team.
With 153 luxurious guest suites, a state-of-the-art fitness centre, and unparalleled conference facilities, Pullman Sydney Penrith is the epitome of luxury and convenience. As our ideal candidate, you will be responsible for leading a high-performing Front Office team to deliver exceptional service and ensure seamless hotel operations.
The Role
- You will report directly to the Assistant Front Office Manager and be responsible for overseeing hotel operations on a shift basis, focusing on leading the Front Office and Concierge/Valet teams.
- As a natural leader, you will inspire your team to provide authentic, professional, innovative, and flexible service that exceeds guest expectations.
- Key responsibilities include conducting training sessions for Front Office employees, driving loyalty recognition, and implementing strategies to enhance the overall guest experience.
What We Offer
- A competitive salary package with a minimum estimated annual salary of $80,000 AUD, based on industry standards and market conditions in the Penrith region.
- An inclusive, flexible, and engaging working environment built on strong values and authenticity, where career growth and development opportunities abound.
- Training and development programs through Accor's Registered Training Organisation, offering access to global career opportunities.
- Team discounts across Accor's 5,000+ hotels and partnering businesses, as well as food and beverage discounts at Panthers Group venues.
- Onsite complimentary car parking and a comprehensive benefits package.
Your Background
- At least 2 years of experience as a Guest Services Manager or Duty Manager, preferably in a five-star environment.
- Proven track record of leading high-performing teams and driving engagement and development initiatives.
- Strong focus on delivering exceptional customer service, coupled with excellent communication and leadership skills.
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