Senior Duty Operations Manager
4 weeks ago
Mercure Penrith is a leading hotel group within the Accor network, offering a diverse range of career opportunities and industry-leading training.
Job Overview
We are seeking an experienced Senior Duty Operations Manager to lead our Front Office team during evening shifts from 3pm to 11pm. This pivotal role demands an individual with exceptional leadership capabilities, a meticulous eye for detail, and an unwavering dedication to excellence.
Key Responsibilities:
- Coordinate and manage day-to-day operations, ensuring seamless guest experiences and enhancing customer satisfaction.
- Be proactive in addressing guest requests and resolving any challenges that may arise.
- Take initiative to ensure positive interactions with customers, promoting a productive and engaging experience.
- Utilize skills and training to effectively resolve complaints and challenges presented by customers.
- Provide guidance, support, and leadership to all employees, fostering a culture of growth and development.
- Maintain high standards of employee training and development, ensuring staff are equipped to meet guest expectations.
- Assist in all areas of the hotel during peak times, minimizing potential issues and ensuring operational efficiency.
- Ensure the health and safety of all patrons, guests, and staff members.
Requirements
- Prior Front Office experience in the hotel industry is essential; Opera Cloud experience is an advantage.
- A strong commitment to delivering exceptional guest experiences.
- A natural, bright, and bubbly customer service style that sets you apart from the rest.
- The ability to remain calm under pressure, driving positive team morale and creating a culture people want to be part of.
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead-by-example approach will be infectious.
- A progressive, creative professional who remains pragmatic and focused in an ever-changing environment.
- Availability to work evening shifts (3:00pm - 11:00pm) weekdays, weekends, and public holidays.
Benefits
- Competitive salary $70,696 per annum plus superannuation.
- Great benefits, including worldwide accommodation and food & beverage discounts from your first day.
- Endless learning & career development opportunities with Australia's largest hospitality group – Accor.
- Industry-leading training and development opportunities with Accor Academy.
- Work your way at Accor with flexible work arrangements.
- Be part of a dynamic hotel environment with a supportive and fun team.
-
Duty Manager
7 months ago
Penrith, Australia San Churro Penrith Full timeSan Churro’s Penrith team is seeking a confident and experienced Duty Manager to be a valuable addition to our growing team. As a Duty Manager, you will be responsible for assisting with the day to day operations of the Chocolateria, providing exceptional service to San Churro customers and producing our amazing products to a high standard. You will also...
-
Duty Manager
7 months ago
Penrith, Australia San Churro Penrith Full timeSan Churro’s Penrith team is seeking a confident and experienced Duty Manager to be a valuable addition to our growing team. As a Duty Manager, you will be responsible for assisting with the day to day operations of the Chocolateria, providing exceptional service to San Churro customers and producing our amazing products to a high standard. You will also...
-
Duty Manager
6 months ago
Penrith, Australia San Churro Penrith Full timeSan Churro’s Penrith team is seeking a confident and experienced Duty Manager to be a valuable addition to our growing team. As a Duty Manager, you will be responsible for assisting with the day to day operations of the Chocolateria, providing exceptional service to San Churro customers and producing our amazing products to a high standard. You will also...
-
Senior Store Operations Manager
4 weeks ago
Penrith Municipality, Australia TenTops Full timeWe are seeking a highly motivated and experienced Senior Store Operations Manager to join our team at TenTops.About the RoleThe successful candidate will be responsible for assisting the Store Manager in driving sales, controlling expenses, and maintaining store standards. They will lead Front End Operations, train staff on customer service values, and...
-
Retail Team Lead
4 weeks ago
Penrith Municipality, Australia TenTops Full timeAbout the RoleWe are seeking an experienced and skilled Retail Team Lead to join our team as a Store Operations Manager at TenTops. As a key member of our management team, you will play a vital role in driving sales, controlling expenses, and ensuring exceptional customer service.Job SummaryThe successful candidate will be responsible for leading Front End...
-
Site Operations Manager
4 weeks ago
Penrith Municipality, Australia Easy Skill Full timeJob OverviewWe are seeking a highly skilled Site Operations Manager to oversee construction site operations and coordinate the work of crew members.About the RoleThis is an exciting opportunity for a seasoned professional to lead a team and ensure the successful completion of projects. The ideal candidate will have a strong background in construction...
-
Senior Hospitality Operations Manager
4 weeks ago
Penrith Municipality, Australia Hotel and WSCC Full timeCompany OverviewPanthers Group and Pullman Sydney Penrith present a compelling opportunity for an experienced Food and Beverage Team Leader to join the Western Sydney Conference Centre team, set within the renowned 5-star international hotel.About Our VenueThe Hotel features 153 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar, and...
-
Aged Care Director of Operations
2 weeks ago
Penrith Municipality, Australia Aged Care Resumes Full timeDirector of OperationsWe are a reputable aged care provider dedicated to delivering exceptional care and services to our residents. With a commitment to fostering a compassionate and supportive environment, we aim to empower our residents to lead fulfilling lives with dignity and respect. Our Penrith facility is a cornerstone of this mission, and we are now...
-
Cinema Operations Manager
4 weeks ago
Penrith Municipality, Australia Hoyts Full timeDiscover a challenging and rewarding career opportunity as a Cinema Operations Manager at HOYTS, one of the world's leading entertainment companies.About HOYTSWe deliver a range of digital audio and visual experiences across Australia and New Zealand, with a mission to reinvent the future of cinema and provide an experience like no other.Career...
-
Store Operations Manager
1 month ago
Penrith Municipality, Australia TenTops Full timeJob Title: Store Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Store Operations Manager to join our team at TenTops. As a key member of our management team, you will play a vital role in driving sales, improving customer satisfaction, and maintaining high store standards.Key Responsibilities:Lead Front End Operations:...
-
Business Operations Manager
4 weeks ago
Penrith Municipality, Australia Accor Full timeAt Accor, we're looking for a highly skilled Business Operations Manager to join our team at Mercure Penrith. As a key member of our Front Office team, you will be responsible for leading and managing the day-to-day operations of the hotel, ensuring that every guest experience is exceptional.About the RoleThe ideal candidate will have previous Front Office...
-
Theatrical Operations Manager
1 month ago
Penrith Municipality, Australia Hoyts Full timeWe are seeking a highly experienced and innovative leader to join our team as Theatrical Operations Manager. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and driving business results.As a key member of our cinema operations department, you will oversee the day-to-day management of our theatres,...
-
Cinema Operations Manager
2 months ago
Penrith Municipality, Australia Hoyts Full timeAbout HOYTSAt HOYTS, we're a talented and creative group. We're one of the world's leading entertainment companies delivering a range of digital audio and visual experiences across Australia and New Zealand. Our mission is to reinvent the future of cinema and provide an experience like no other.The RoleWe're looking for a natural leader to be our next...
-
Front Office Operations Lead
1 month ago
Penrith Municipality, Australia Hotel and WSCC Full timePanthers Group and Pullman Sydney Penrith are seeking an experienced Front Office Operations Lead to join the Hotel team.With 153 luxurious guest suites, a state-of-the-art fitness centre, and unparalleled conference facilities, Pullman Sydney Penrith is the epitome of luxury and convenience. As our ideal candidate, you will be responsible for leading a...
-
Security Operations Officer
1 month ago
Penrith Municipality, Australia SECUREcorp Full timeJob Title: Security Operations OfficerWe are seeking a highly skilled and motivated Security Operations Officer to join our team at SECUREcorp. As a Security Operations Officer, you will be responsible for providing excellent customer service and emergency response to our sites across greater Sydney.Key Responsibilities:Providing a high level of security and...
-
Senior Hospitality Manager
3 weeks ago
Penrith Municipality, Australia Accor Full timeAre you a seasoned hospitality professional looking for a challenging role in a fast-paced environment?About the RoleThis Assistant Manager position at Mercure Penrith offers a unique opportunity to lead a team and provide exceptional guest experiences. With a focus on Front Office operations, you will be responsible for coordinating daily activities,...
-
Assistant Manager
6 months ago
Penrith, Australia MERCURE Full time**Company Description** Assistant Manager (Duty Manager)** **$70,696 per annum plus superannuation.** At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel,...
-
Customer Service Operations Manager
3 weeks ago
Penrith Municipality, Australia TenTops Full timeJob OverviewWe are seeking an experienced Customer Service Operations Manager to join our team at TenTops in Penrith NSW. This is a fantastic opportunity to lead the customer service team and drive results in a fast-paced retail environment.About UsTenTops is a unique retail experience that offers a wide range of products at affordable prices. Our stores are...
-
Retail Store Operations Manager
3 weeks ago
Penrith Municipality, Australia TenTops Full timeAbout the RoleWe are seeking a highly skilled and motivated Retail Store Operations Manager to join our team at Ten Tops. As a key member of our management team, you will be responsible for driving store sales and controlling expenses, while ensuring exceptional customer service and maintaining a clean and safe store environment.Key ResponsibilitiesLead and...
-
Store Operations Manager
1 month ago
Penrith Municipality, Australia FREEDOM Furniture Full timeAbout UsWelcome to Freedom Furniture, where innovation, empowerment, and opportunity come together. With over 40 years of delivering on our promise to make beautiful home furnishings accessible to everyone, our company is built on the values of honesty, transparency, and recognition.Our Store Management TeamAs a Store Manager, you will be a key player in...