Retail Team Lead
4 weeks ago
We are seeking an experienced and skilled Retail Team Lead to join our team as a Store Operations Manager at TenTops. As a key member of our management team, you will play a vital role in driving sales, controlling expenses, and ensuring exceptional customer service.
Job SummaryThe successful candidate will be responsible for leading Front End Operations, training staff on customer service values, maintaining store cleanliness and recovery, and performing SM duties in their absence. You will also assist with payroll process, ensure payroll is within budget, and drive key metrics such as sales, margin, and expense control.
Duties and Responsibilities- Lead Front End Operations, including ensuring customer service assistants make personal contact with customers.
- Train staff on customer service values and maintain store cleanliness and recovery.
- Perform SM duties in their absence, including opening and closing store procedures.
- Assist with payroll process, ensuring payroll is within budget.
- Drive key metrics such as sales, margin, and expense control.
To be successful in this role, you will need:
- Recent relevant work experience.
- Demonstrated understanding and willingness to provide excellence in customer service.
- Ability to multi-task, direct, and manage people.
- Creative thinking.
- Ability to maintain composure under pressure.
- Solid numeracy skills.
We are looking for someone who possesses high presentation, professionalism, excellent communication skills, and an extrovert persona. A customer service focus, understanding of retail best practice, enthusiasm to work within a team environment, and the enjoyment of connecting with people are essential qualities for this role.
About UsTenTops offers a unique shopping experience where everything in our stores is $10 or less. We want you to save big on everyday items across a range of categories. From pet care to household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft, and everything in between.
What We OfferWe offer a competitive salary of around $60,000 per annum, based on your experience and qualifications. In addition to a great salary, we offer opportunities for career growth and development, a supportive team environment, and a fun and dynamic work culture.
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