Guest Services Director
4 weeks ago
Located in the heart of Penrith, our 5-star hotel boasts an impressive range of amenities and services. With its modern design and luxurious atmosphere, we offer a unique experience for our guests.
About the RoleAs a Guest Services Manager at Hotel and WSCC, you will play a key role in ensuring that our guests have an exceptional stay with us. This is a part-time position that requires strong leadership skills and a passion for delivering outstanding customer service.
Key ResponsibilitiesSome of your key responsibilities will include:
- Oversight of hotel operations on a shift basis, with a focus on leading the Front Office and Concierge/Valet teams
- Leading and inspiring a team to deliver exceptional guest experiences
- Activation and recognition of loyalty programs through a whole-hotel approach
- Conducting training for all Front Office employees
To be successful in this role, you will need:
- Prior experience as a Guest Services Manager or Duty Manager
- Five-Star experience (advantageous but not necessary)
- Accor experience (advantageous but not necessary)
- Leadership skills with a focus on engagement and development
We are committed to providing our employees with a competitive remuneration package, inclusive working environment, and opportunities for training and development. Some of the benefits of this role include:
- Competitive salary: AU$60,000 - AU$80,000 per annum
- Inclusive and flexible work environment
- Training and development opportunities
- Team discounts across Accor's hotels and partnering businesses
- Onsite car parking
For more information about this opportunity, please contact our HR department.
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