Guest Services Director

4 weeks ago


Penrith Municipality, Australia Hotel and WSCC Full time
About Hotel and WSCC

Located in the heart of Penrith, our 5-star hotel boasts an impressive range of amenities and services. With its modern design and luxurious atmosphere, we offer a unique experience for our guests.

About the Role

As a Guest Services Manager at Hotel and WSCC, you will play a key role in ensuring that our guests have an exceptional stay with us. This is a part-time position that requires strong leadership skills and a passion for delivering outstanding customer service.

Key Responsibilities

Some of your key responsibilities will include:

  • Oversight of hotel operations on a shift basis, with a focus on leading the Front Office and Concierge/Valet teams
  • Leading and inspiring a team to deliver exceptional guest experiences
  • Activation and recognition of loyalty programs through a whole-hotel approach
  • Conducting training for all Front Office employees
Requirements

To be successful in this role, you will need:

  • Prior experience as a Guest Services Manager or Duty Manager
  • Five-Star experience (advantageous but not necessary)
  • Accor experience (advantageous but not necessary)
  • Leadership skills with a focus on engagement and development
What We Offer

We are committed to providing our employees with a competitive remuneration package, inclusive working environment, and opportunities for training and development. Some of the benefits of this role include:

  • Competitive salary: AU$60,000 - AU$80,000 per annum
  • Inclusive and flexible work environment
  • Training and development opportunities
  • Team discounts across Accor's hotels and partnering businesses
  • Onsite car parking
Contact Information

For more information about this opportunity, please contact our HR department.



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