Retail Operations Manager

1 week ago


Avondale Heights, Victoria, Australia Coles Full time
Lead the Customer Experience

As a Retail Leader at Coles, you'll see the difference your work makes every day. You'll have full accountability for the day-to-day running of the customer service department and front-of-store operations, including checkouts and customer service desk.

Contribute to a store that is exceptionally presented, welcoming, and engaging for our customers, team members, and local community.

  • Prior experience in a fast-paced customer-facing environment is required.
  • Proven leadership experience is necessary to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.
  • Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers.
  • Drive a one-team culture that puts our team members' health, safety, and wellbeing first.
  • Be customer-obsessed and continually seek to better understand our diverse customers to ensure we provide an outstanding shopping experience.

Competitive Salary: $90,000 - $110,000 per annum, depending on location and experience.

About This Role

This is an exciting opportunity to lead a high-performing team and drive business results. If you're a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply.

What We Offer
  • A competitive salary package, including a base salary and superannuation.
  • Ongoing training and development opportunities to help you grow your career.
  • The chance to work for a leading retailer with a strong commitment to diversity and inclusion.
  • A collaborative and supportive team environment.


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