Game Facility Operations Manager
1 month ago
Frontline Hospitality Melbourne East is a well-established family business with multiple venues across Victoria. We are currently seeking an experienced Game Facility Operations Manager to join our team.
We offer a competitive salary package of $60,000 - $80,000 per annum, depending on experience.
The successful candidate will be responsible for overseeing the gaming facilities, ensuring compliance with regulations, and providing exceptional customer service. Key responsibilities include:
- Supervising and managing gaming activities to ensure adherence to all relevant regulations and guidelines;
- Maintaining gaming equipment and facilities to provide a safe and enjoyable environment for patrons;
- Training and scheduling gaming staff to deliver outstanding customer service;
- Collaborating with the marketing team to develop and execute promotions and events;
- Handling customer inquiries, complaints, and feedback in a professional manner;
- Upholding the highest standards of hospitality and enforcing policies to guarantee guest satisfaction and safety;
To be successful in this role, you will require:
- Proven experience in managing gaming facilities or equivalent gaming experience;
- A strong understanding of local regulations and laws related to gaming activities;
- Excellent leadership and communication skills to effectively manage staff and interact with guests;
- Strong organisational and multitasking abilities to handle various responsibilities efficiently;
- A customer-focused mindset with a dedication to providing exceptional service.
In return for your expertise, we offer:
- Career progression opportunities across multiple venues in Victoria;
- The chance to work with a well-known, family business growing every day;
- A supportive and dynamic work environment.
For more information about this opportunity, please visit our website at www.frontlinehospitality.com.au.
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