Game Facility Operations Manager

1 month ago


Chelsea Heights, Victoria, Australia Frontline Hospitality Melbourne East Full time

Frontline Hospitality Melbourne East is a well-established family business with multiple venues across Victoria. We are currently seeking an experienced Game Facility Operations Manager to join our team.

We offer a competitive salary package of $60,000 - $80,000 per annum, depending on experience.

The successful candidate will be responsible for overseeing the gaming facilities, ensuring compliance with regulations, and providing exceptional customer service. Key responsibilities include:

  • Supervising and managing gaming activities to ensure adherence to all relevant regulations and guidelines;
  • Maintaining gaming equipment and facilities to provide a safe and enjoyable environment for patrons;
  • Training and scheduling gaming staff to deliver outstanding customer service;
  • Collaborating with the marketing team to develop and execute promotions and events;
  • Handling customer inquiries, complaints, and feedback in a professional manner;
  • Upholding the highest standards of hospitality and enforcing policies to guarantee guest satisfaction and safety;

To be successful in this role, you will require:

  • Proven experience in managing gaming facilities or equivalent gaming experience;
  • A strong understanding of local regulations and laws related to gaming activities;
  • Excellent leadership and communication skills to effectively manage staff and interact with guests;
  • Strong organisational and multitasking abilities to handle various responsibilities efficiently;
  • A customer-focused mindset with a dedication to providing exceptional service.

In return for your expertise, we offer:

  • Career progression opportunities across multiple venues in Victoria;
  • The chance to work with a well-known, family business growing every day;
  • A supportive and dynamic work environment.

For more information about this opportunity, please visit our website at www.frontlinehospitality.com.au.



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