Assistant Venue Manager
4 weeks ago
Job Summary
We are seeking a skilled Assistant Venue Manager to join our team at Frontline Hospitality Melbourne East. As an Assistant Venue Manager, you will play a vital role in ensuring the smooth operations of the Hotel and Bistro, with a specific focus on managing our gaming facilities.
Key Responsibilities
- Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
- Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
- Train, schedule, and support gaming staff to deliver outstanding customer service.
- Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
- Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
- Support the Venue Manager in maintaining inventory and ordering supplies as needed.
- Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements
- Proven experience in managing gaming facilities or equivalent gaming experience.
- Must possess all required licenses (RSA, RSG+ Mods).
- Strong leadership and communication skills to effectively manage staff and interact with guests.
- Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- A customer-focused mindset with a dedication to providing exceptional service.
- Knowledge of local regulations and laws related to gaming activities.
- Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
- Prior experience in the hospitality industry or a similar role is a plus.
What We Offer
Opportunity to work with a well-known, family business growing every day.
Career progression across multiple venues in Victoria.
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