Game Operations Manager
3 weeks ago
Job Summary:
Frontline Hospitality Melbourne East is seeking a skilled Assistant Venue Manager to join our team. This role plays a vital part in ensuring the smooth operation of our hotel and bistro, with a focus on managing our gaming facilities.
Key Responsibilities:
- Oversee gaming operations, ensuring compliance with regulations and providing excellent customer service.
- Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
- Train, schedule, and support gaming staff to deliver outstanding customer service.
- Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
- Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
- Support the Venue Manager in maintaining inventory and ordering supplies as needed.
- Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements:
- Proven experience in managing gaming facilities or equivalent gaming experience.
- Must possess all required licenses (RSA, RSG+ Mods).
- Strong leadership and communication skills to effectively manage staff and interact with guests.
- Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- A customer-focused mindset with a dedication to providing exceptional service.
- Knowledge of local regulations and laws related to gaming activities.
- Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
- Prior experience in the hospitality industry or a similar role is a plus.
About Us:
Frontline Hospitality Melbourne East is a well-known, family-owned business with a reputation for excellence. We offer a dynamic and supportive work environment, career progression opportunities, and a commitment to delivering exceptional guest experiences.
What's Next:
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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