Customer Service Manager

3 days ago

Avondale Heights, Victoria, Australia Coles Full time

About the role

As a Customer Service Manager at Coles, you will be responsible for the day-to-day running of the customer service department and front of store operations. You will have full accountability for maintaining excellent service standards, keeping the checkout area clean and safe for our team and customers.

About you and your skills

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience as you will need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
  • To drive a one-team culture which puts our team members' health, safety, and wellbeing first
  • To be customer-obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience

What's in it for you?

  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
  • Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

About the recruitment process

We're committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities.

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