Chief Guest Services Liaison

7 days ago

Melbourne, Victoria, Australia beBeeGuestExperience Full time $73,000 - $94,000

**Job Summary:**

The Guest Experience Manager oversees the Front Office operations, supervising staff and directing managers to ensure efficient check-in and check-out processes. This role fosters guest satisfaction, maximizes financial performance, and develops employees through continuous improvement.

**Key Responsibilities:

  • Maintains high standards of guest services and front desk goals by managing daily operations, developing specific plans, and resolving complaints efficiently.
  • Supervises staffing levels to meet operational needs, guest service expectations, and financial objectives.
  • Ensures regular communication with employees to create awareness of business objectives and communicate expectations effectively.
  • Understands the impact of departmental operations on overall property financial goals and manages to achieve or exceed targets.
  • Utilizes strong interpersonal and communication skills to lead, influence, and encourage others; advocates sound decision-making; demonstrates honesty/integrity; leads by example.
  • Encourages mutual trust, respect, and cooperation among team members; sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service, observes service behaviors, and provides feedback as needed.
  • Interacts with customers to obtain feedback on quality of product, service levels, and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters; focuses on continuous improvement.

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