Executive Guest Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeGuest Full time $83,000 - $104,000
Job Title: Chief lyf Guard

Our community-driven coliving spaces redefine the concept of living with functional areas, fun, and inspiration. We foster a sense of collaboration, creativity, and social connection.

As Chief lyf Guard (a.k.a Guest Service Manager), you will work closely with departments to ensure seamless check-in/check-out processes, prompt response to guest inquiries, and consistently high service standards aligned with our brand values.

Key Responsibilities:

  • Manage daily Guest Service operations to maintain excellent check-in/check-out processes, efficient guest relations, and high-quality service delivery.
  • Lead and develop the Guest Service team through effective scheduling, performance reviews, and on-the-job training to enhance service excellence and team engagement.
  • Oversee guest relations initiatives, including recognition programs and service recovery logs, ensuring timely resolution of guest complaints and feedback actioned within 7 days.
  • Maintain compliance with company policies, procedures, and protocols, including audit standards, security procedures, grooming protocols, and emergency preparedness.
  • Collaborate across departments to improve inter-team communication, operational efficiency, and guest satisfaction while managing occupancy forecasts and maximizing revenue through third-party platforms.

Requirements:

  • Strong leadership and interpersonal skills, enabling staff motivation, leading by example, and effective staff rostering, leave planning, and training initiatives.
  • Proven experience in guest services or front office operations, with a deep understanding of hospitality standards, guest engagement strategies, and service recovery protocols.
  • Excellent problem-solving capabilities, using lateral thinking and proactive decision-making to resolve guest concerns while empowering staff within their responsibilities.
  • Sound knowledge of compliance and audit procedures, including data quality assurance, cashiering control, grooming audits, and adherence to safety regulations.
  • A performance-driven mindset, capable of tracking and acting upon occupancy forecasts, guest satisfaction metrics, and revenue goals for continuous improvement and operational excellence.

Benefits:

  • Extra 3 Days Off for life's big moments – Our Life family event leave is included with annual leave.
  • Celebrate Your Loyalty – Receive $500 at 5 years, $1000 at 10 years, and more.
  • Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide.
  • Wellbeing Support – Access to our Employee Assistance Program (EAP) 24/7.
  • Grow With Us – Leadership training and a pathway to become a future GM.

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Full time $50,000 - $70,000

    Job Opportunity: Guest Experience CoordinatorWe are seeking an exceptional individual to join our team as a Guest Experience Coordinator. This is a fantastic opportunity for someone with excellent communication skills and a strong work ethic.About the PositionThe ideal candidate will have experience in high-volume restaurants, be able to multitask...

  • Guest Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $63,600 - $86,300

    Guest Experience CoordinatorWe are seeking passionate and enthusiastic Guest Experience Coordinators to provide exceptional customer service and create unforgettable experiences.This role is ideal for individuals who thrive in a dynamic environment, enjoy working collaboratively as part of a team, and take pride in delivering premium service.Key...

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $92,640 - $97,920

    Front Desk Receptionist OpportunityAt a prominent hotel on the coast, we're seeking experienced Front Desk Receptionists to deliver exceptional guest experiences.Key Responsibilities:Ensure seamless guest arrivals and departures in accordance with established procedures.Effectively manage internal and external communications, responding promptly to calls and...

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $60,000 - $70,000

    Job Title: Guest Experience CoordinatorGreetings from a dynamic and forward-thinking organization!We are seeking an exceptional Guest Experience Coordinator to join our team. As a key member of our front-of-house staff, you will play a vital role in ensuring our customers receive outstanding service.Your keen eye for detail and enthusiasm for providing...

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $85,000

    Job OpportunityAre you passionate about delivering exceptional guest experiences?This role is an exciting opportunity to work in a fast-paced environment where no two days are the same.You will be responsible for ensuring that every guest feels welcome and supported throughout their stay, from check-in to check-out.Process guest check-ins and check-outs...

  • Guest Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $55,000 - $85,000

    We are seeking a seasoned hospitality professional to join our team as a Guest Experience Coordinator.Key ResponsibilitiesGreet guests warmly and create a memorable experience from check-in to check-out, ensuring every individual feels valued and respected.Collaborate effectively with colleagues to deliver seamless service, anticipating and responding to...

  • Guest Experience Coordinator

    12 hours ago

    Melbourne, Victoria, Australia Vicinity Centres Full time $60,000 - $80,000 per year

    We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development...

  • Sales & Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Yawa Aquatic Centre - Rosebud 3939**- Are you passionate about promoting aquatic and leisure activities to the community?- Do you possess the skills and ability to build, develop and lead an enthusiastic team?- This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.Seeking...

  • Hotel Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $75,000

    Job SummaryAs a Rooms Coordinator, you will be responsible for ensuring seamless guest experiences throughout their stay. This includes assigning rooms according to guest requests and preferences, pre-registering designated guests, and coordinating check-in procedures.Review and track room assignments to ensure accuracy and efficiencyCommunicate with...

  • Lead Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Full time $90,000 - $125,000

    Front Office Manager Job DescriptionAbout the Role:As a Front Office Manager, you will be responsible for leading a dynamic front desk team to deliver exceptional guest experiences. This involves understanding and exceeding guest expectations at every turn.Your Key Responsibilities:Leading by example, driving return guest programs, gaining insights from and...