Customer Service Officer

4 weeks ago


South Brisbane, Queensland, Australia Visy Full time
Job Overview

The Customer Service Officer - Relationship Manager will play a pivotal role in ensuring exceptional customer satisfaction by providing timely and accurate order updates, resolving queries efficiently, and fostering strong relationships with internal and external customers.


About Visy

Visy is a market leader in sustainable packaging, powering the circular economy through recycling and remanufacturing. With over 75 years of experience and 7,000 employees across Australia and New Zealand, we are committed to creating a better world.


The Opportunity

This dynamic full-time role is based at our Woodridge site and offers an excellent chance for a results-driven professional to grow their career in a supportive and collaborative team environment.


Main Responsibilities
  • Deliver exceptional customer support through effective communication and issue resolution.
  • Manage daily order updates, ensuring seamless customer experiences and maintaining accurate records.
  • Maintain a high level of accuracy in order management, while contributing to a positive and productive team culture.

Requirements
  • Proven experience in customer service, preferably within the manufacturing industry.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships.
  • Highly motivated, driven, and organized individual with a strong work ethic.
  • Proficiency in Microsoft Office Suite and CRM systems.

Benefits
  • A stable, respectful, and supportive work environment that values your expertise and encourages growth.
  • Employee Assistance Program (EAP) and access to expert advice for employees and managers.
  • Purchased annual leave, 12 weeks paid parental leave, and keep-in-touch days during parental leave.
  • Discounted health insurance, exclusive discounts on banking products, and novated lease & salary sacrifice arrangements.

Estimated Salary: $65,000 - $85,000 per annum

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