Senior Client Relationship Manager

6 days ago


Sydney, New South Wales, Australia Marsh Pty Ltd Full time
About the Role

Mercer is seeking a highly skilled and experienced Senior Client Relationship Manager to join our team in Sydney. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our corporate super clients, driving growth and retention, and delivering exceptional client service.

Key Responsibilities
  • Client Relationship Management: Build and maintain strong relationships with our corporate super clients, understanding their business needs and developing tailored solutions to drive growth and retention.
  • Business Development: Identify and pursue new business opportunities, developing and executing strategic account plans to drive growth and retention.
  • Client Service Delivery: Deliver exceptional client service, ensuring timely and high-quality delivery of services, and resolving any client issues or concerns.
  • Team Collaboration: Collaborate with internal teams, including sales, marketing, and product, to ensure seamless delivery of services and achieve business objectives.
  • Performance Metrics: Track and report on key performance metrics, including client satisfaction, growth, and retention, to inform business decisions and drive continuous improvement.
Requirements
  • Relevant Qualifications: Relevant undergraduate and postgraduate qualifications, with a strong understanding of the superannuation industry.
  • Experience: Significant experience in a senior client relationship management role, with a proven track record of driving growth and retention.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Business Acumen: Strong business acumen, with a deep understanding of the superannuation industry and the ability to develop and execute strategic account plans.
  • Analytical Skills: Strong analytical skills, with the ability to track and report on key performance metrics and inform business decisions.
About Us

Mercer is a leading global consulting firm, with a strong presence in the superannuation industry. We are committed to delivering exceptional client service and driving growth and retention through our client relationship management and business development activities.



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