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Client Relationship Manager
2 months ago
We are seeking a highly motivated and experienced Client Relationship Manager to join our team at Flywire. As a key member of our Relationship Management team, you will be responsible for driving and executing our solution to partner institutions in Australia and New Zealand.
Key Responsibilities- Develop and maintain strong relationships with senior stakeholders at partner institutions to understand their strategies and goals.
- Perform onboarding, marketing, training, and support activities to maximize growth and deliver additional revenue through up-sell and value-added services.
- Present products and services to clients in an informative, educational, and consultative manner.
- Lead integration projects alongside solutions teams to provide technical solutions and processes for clients to adopt.
- Create strategic account plans for each client and groups of clients to maximize utilization, growth, and revenue.
- Manage all commercial activities, including internal reporting, contract renewals, pricing negotiations, and new product expansion.
- Become an internal expert on payment products and competitors to develop and refine products and operations.
- Collaborate with cross-functional teams to solve client payment problems.
- Monitor and report on utilization, payers, and revenue.
- 5+ years of experience in international business development, account management, or client success.
- Strong experience in international higher education, education management, or payments is ideal.
- Willingness to travel (20-25%).
- First-class written and verbal communication skills.
- Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
- Strong attention to detail, time management, and organizational skills.
- Excellent interpersonal, analytical, and planning skills in a multicultural environment.
- Problem-solving and project management skills.
- The ability to work alone as well as part of a team in a fast-moving environment.
- Takes initiative and is willing to engage internally and externally.
- Bachelor's degree in business, communications, or marketing, management, or equivalent.
- Competitive compensation, including restricted stock units and employee stock purchase plan (ESPP).
- Flying Start - our immersive global induction program.
- Dynamic and global team.
- Wellbeing programs, including mental health, wellness, yoga/pilates/hiit classes.
- Competitive time off, including Fly Better Days to volunteer in a cause you believe in and digital disconnect days.
- Great talent and development programs.
