Capability Builder

2 days ago

Sydney, New South Wales, Australia beBeeDevelopment Full time $82,000 - $95,000
Job Overview

We are seeking a highly motivated professional to join our organization in the role of Learning and Development Specialist.

This is an exciting opportunity for someone who is passionate about building capability across diverse levels, backgrounds, age groups, and abilities.

The ideal candidate will have a background in service industries, preferably in hospitality, and hold a Certificate IV in Training & Assessment. They will also possess advanced communication skills, strong stakeholder management, and versatility to facilitate, develop content, and ensure all admin and compliance is kept up to date.

Key Responsibilities:

  • Administration (50%): Update the training calendar and circulate monthly, track and monitor the registration spreadsheet, coordinate the training days, ensure rooms, invitations, and other necessary arrangements are made in advance, set up the training rooms, and ensure attendance sheets are available.
  • Luxury Programs (10%): Deliver Luxury training programs, familiarize yourself with La Maison programs, and ensure training is rolled out in accordance with Accor Learning Timelines.
  • Learning and Development Community (5%): Meet with the Learning and Development community as and when required, update the Director and the Talent and Culture Manager on Learning and Development changes and updates.
  • Educate and roll out new initiatives and programs as and when released from Head Office.
  • Quality Assurance (20%): Identify trainers within departments to upskill and drive performance against Quality Assurance metrics, develop a train the trainer community to monitor and review service quality, develop training needs analysis in line with feedback, and monitor progress.
  • Systems Management and Reporting (10%): Work with the head office to roll out Learning Management System, provide monthly reporting on training attended, training needs analysis, quality assurance focus areas, ensure learning trackers are up to date for transparency of progress, and continually update employee profiles with learning progress.
  • Performance Review Process Coordination (5%): Roll out and upskill leaders on Leadership Capability Framework, coordinate the Performance Review process in collaboration with the Talent and Culture Manager, provide systems training on review process, nurture and develop High-Potential employees and Senior Leadership Team to ensure they are equipped as successors.
  • Culture and Engagement: Contribute to driving a positive culture representing the department and the organization, assist in planning, coordinating, and driving engagement activities throughout the organization and wider company, implement activities around inclusion and diversity, CSR, wellbeing, national and international recognized days.

To be successful in this role, you will demonstrate a talent for building capability across diverse levels, backgrounds, age groups, and abilities, have a background in service industries, ideally in hospitality, and hold a Certificate IV in Training & Assessment. You will also possess advanced communication skills, strong stakeholder management, and versatility to facilitate, develop content, and ensure all admin and compliance is kept up to date.

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