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Strategic Complaints Resolution Leader
3 weeks ago
The Statewide Complaints Management Oversight Unit (SCMOU) is a centralised point for managing and overseeing complaints across the Department of Health. This critical role involves leading a small team responsible for ensuring complaints are handled in a timely, efficient, and trauma-informed manner.
">Job DescriptionThis is a unique opportunity to shape a fairer, more responsive health system through high-level strategic oversight and compassionate leadership.
As a Manager, you will be responsible for leading the SCMOU team to provide a central point in the Department to review, manage, and oversee reported and identified concerns and complaints, including:
- Assessing complaints received to determine their status and to identify any potential conflicts of interest in investigating and responding to the complaint.
- Working with complainants to identify key concerns and possible outcomes with a trauma-informed lens in all interactions.
- Collaborating with internal and external stakeholders to ensure consistency and accountability in complaints processes.
To be successful in this role, you will need to possess:
- Relevant academic qualifications.
- Knowledge and experience managing complaints functions in a complex organisation.
We offer a range of benefits to our employees, including:
- Salary: $139,470 to $148,863 per annum.
- 12% superannuation contribution.
- Access to fitness facilities through Fitness Passport.
Applicants should note that this selection process may be used to fill subsequent or similar vacancies. We encourage applicants from diverse backgrounds to apply.
