Customer Resolution Advisor

1 day ago

Queens Domain Tasmania, Australia TPG Telecom Full time $60,000 - $80,000 per year

The opportunity
In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecom's Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the core problem and provide tailored and fair outcomes that promote brand advocacy will set you up for success in this position.

Responsibilities

  • Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory final resolutions to escalated customer queries
  • Provide quality and accurate information when handling customer enquiries including concise notes of customer contact
  • Take ownership and keep the customer informed of the progress of resolution efforts within the required time frames and ensure follow up if the resolution extends beyond
  • Use appropriate systems and support tools in providing consistent customer solutions and experience
  • Identify customer needs and promote relevant products and services to suit those needs
  • Effectively liaise with other areas of the business and key stakeholders
  • Escalate trending complaints
  • Achieve individual targets in line with KPI requirements
  • Display a commitment to self-improvement and continual learning
  • Display resilience and ability to work in a high volume, fast paced environment with a positive outlook on continual change.

Knowledge And Experience

  • Contact centre experience and / or telecommunications experience is preferred
  • Proven attention to detail, excellent communication skills, and a strong customer resolution focus
  • The ability to think outside the box providing creative solutions that adhere to company policy and procedures
  • Excellent relationship management skills with the ability to build rapport quickly
  • Self-starter with the ability to manage and prioritise own workload in a timely manner
  • Ability to effectively engage multiple stakeholders to source resolutions for customers
  • Strong Microsoft Office skills
  • Excellent verbal and written communication skills
  • Empathetic in manner, able to accurately identify customer needs and provide appropriate information or resolutions which balance both business and customer's needs
  • Able to relate effectively with others regardless of age, gender, cultural background with an awareness of own impact on others.

Benefits And Perks

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • Access to LinkedIn Learning and Vodafone Learning platforms

We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You'll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.

Interested? We are excited to hear from you

IND2

  • Customer Service Advisor

    2 weeks ago

    Tasmania, Australia Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealerships in Tunbridge Wells.You do not need automotive experience to be successful in this role - we will train that,...

  • Senior Account Executive

    1 week ago

    Queens Domain, Tasmania, Australia Marsh Full time $104,000 - $130,878 per year

    We are seeking a talented individual to join ourCorporate & Commercialteam atMarshin Tasmania.This role will be based in theHobartoffice. This is a hybrid role that has a requirement of working at least three days a week in the office.AsSenior Account Executiveyou will implement Client First Principles across your portfolio of accounts within our Corporate...

  • Customer Sales Advisor

    2 weeks ago

    Tasmania, Australia Sky Italia Full time

    Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.Join us as a Customer Sales Advisor in our Osterley contact centre earning £22,450 per annum with incentives on top - you can earn an...

  • Customer Advisor

    3 days ago

    Tasmania, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Customer Advisor - Launceston, TASJob number: 803457Primary position location: TAS- North regionCategory: Banking & Financial ServicesCategory: Retail/ConsumerWork type: CasualClosing at: Oct :55 AESTFavouriteCasual role based in our Launceston BranchEveryone is given the opportunity to learn, grow and achieveYou'll be supported to manage your career, work...

  • Customer Advisor

    2 weeks ago

    Tasmania, Australia Bendigo Bank Full time $104,000 - $130,878 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do...

  • Customer Advisor

    2 weeks ago

    Tasmania, Australia Bendigo And Adelaide Bank Part time

    It starts here.With Bendigo Bank... and you.We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best...

  • Claims Advisor

    2 weeks ago

    Tasmania, Australia Buscojobs Full time

    We are looking for a customer-focused insurance professional to join our Hobart workers compensation claims team as a Claims Advisor.This exciting opportunity involves managing a portfolio of workers compensation claims, ensuring our injured customers are well supported and receive the appropriate treatment and rehabilitation.You will be responsible for...

  • Personal Banking Advisor

    2 weeks ago

    Tasmania, Australia Westpac Full time

    Regional Service Centre opening early 2026 - training in Burnie begins Oct 2025 Be a part of our ambition to be our customers' #1 bank and partner through life Welcome to a culture that celebrates who you are and what you bring Westpac is backing regional Australia with an exciting new investment in local banking, launching three new Regional Service Centres...

  • Claims Advisor

    3 weeks ago

    Tasmania, Australia Buscojobs Full time

    We are looking for a customer-focused insurance professional to join our Hobart workers compensation claims team as a Claims Advisor. This exciting opportunity involves managing a portfolio of workers compensation claims, ensuring our injured customers are well supported and receive the appropriate treatment and rehabilitation.You will be responsible for...

  • Winter Seasonal Beauty Advisor

    2 weeks ago

    Tasmania, Australia Space Nk Full time

    If you love beauty, you're in the right place.As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to...