Senior Customer Experience Manager

1 week ago

Adelaide, South Australia beBeeLeader Full time $50,000 - $60,000

We are seeking an exceptional leader to join our team and contribute to the continued success of our venues. This is a fantastic opportunity for someone who loves their customers, is a communicative leader, and contributes to a fun and supportive team environment.

As a Team Leader, you will be responsible for leading a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences. You will play a key role in driving sales growth, improving operational efficiency, and fostering a positive and inclusive work environment.

To succeed in this role, you will need to possess excellent leadership skills, including the ability to motivate and inspire your team, make informed decisions, and manage competing priorities. You will also need to be a strong communicator, with excellent written and verbal skills, and be able to build relationships with colleagues, customers, and stakeholders.

Our company offers a range of benefits and opportunities for personal and professional growth, including flexible roster arrangements, leadership development training, and career progression opportunities. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Lead a team of employees to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to drive sales growth and improve operational efficiency.
  • Build and maintain strong relationships with colleagues, customers, and stakeholders.
  • Manage competing priorities and make informed decisions to drive business outcomes.
  • Identify and develop talent within the team to support career progression and succession planning.

Requirements:

  • Previous leadership experience in food, hospitality or retail.
  • Excellent leadership skills, including the ability to motivate and inspire teams.
  • Strong communication skills, including excellent written and verbal skills.
  • Ability to build relationships with colleagues, customers, and stakeholders.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Benefits:

  • Competitive salary package.
  • Flexible roster arrangements.
  • Leadership development training.
  • Career progression opportunities.
  • Employee discount.

Work Environment:

Our company operates in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences. We offer a supportive and inclusive work environment, with opportunities for personal and professional growth.

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