Customer Experience Manager

6 days ago

Adelaide, South Australia beBeeCustomer Full time $120,000 - $140,000

Job Title: Customer Experience Manager

About the Role:

The Customer Experience Manager is a key leadership position responsible for driving customer experience excellence across all service channels, both voice and digital.

This senior leadership role requires a proven people leader who can inspire and motivate their team to deliver exceptional service levels, focusing on employee engagement, talent development, and change management.

Key Responsibilities:
  • Lead a high-performance culture across all levels of employees and leaders, with a focus on employee engagement, talent development, and change management.
  • Develop and implement fit-for-purpose initiatives to increase employee engagement, drive performance, and improve work-from-home strategies.
  • Embed strong change management processes that build resilience and support employees in adopting new ways of working.
  • Optimise Salesforce to inform decision-making and identify opportunities for improvement.
  • Lead CX initiatives that exceed business and customer expectations on service delivery.
Ideal Candidate:
  • Exceptional business acumen with the ability to forecast market trends.
  • Critical thinking and problem-solving skills in a Contact Centre setting.
  • Exceptional relationship-building and influencing skills, with the ability to communicate effectively with front-line employees and senior executives.
  • Proven track record leading a medium to large Contact Centre.
What's in it for you?
  • Attractive remuneration package.
  • Opportunity to innovate and pioneer the way forward.
  • Collaborative environment.
  • Variety of work where no two days are the same.
  • Work with Australia's most recognised and prestigious brands.
  • Make a difference as part of Australia's most influential media organisation.

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