Senior Customer Experience Manager

5 days ago

Adelaide, South Australia beBeeCustomerService Full time $70,000 - $85,000
Job Overview

We are seeking a dedicated and customer-focused professional to join our team as a Senior Customer Service Officer.

Key Responsibilities:
  • Deliver exceptional customer service in a professional and courteous manner, ensuring all interactions are positive and productive.
  • Respond to various enquiries from the public, providing accurate information and appropriate services in a timely and efficient manner.
  • Offer detailed information regarding services and operational hours to enhance the overall customer experience.
  • Coordinate with management to schedule and manage times for hire groups effectively, ensuring seamless execution of events.
  • Assist with a range of inquiries, complaints, and special needs, addressing customer concerns promptly and professionally.

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. They will be able to work independently and as part of a team, demonstrating strong commitment to providing a high-quality guest experience.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is committed to providing an inclusive and supportive work environment, where every individual has the opportunity to succeed.

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