Senior Customer Experience Manager

3 days ago

Adelaide, South Australia beBeeCustomer Full time $70,000 - $85,000

Job Description

As a Senior Customer Service Officer, you will deliver exceptional service at the reception and cafe, ensuring a top-notch experience for all patrons. You will lead, support, and inspire team members, fostering a positive environment that promotes ownership, accountability, and a high-quality guest experience.

You will be responsible for responding to counter, phone, and cafe enquiries, providing accurate information and appropriate services to all members of the public. You will also offer precise information regarding services, operational hours, and general inquiries to enhance customer experience.

Additionally, you will coordinate with the management team to schedule and manage times for hire groups effectively, assist with inquiries, complaints, and special needs, and provide relevant information to ensure the smooth operation of programs and proper use of designated areas.

Key responsibilities include:

  • Respond to counter, phone, and cafe enquiries, ensuring accurate information and appropriate services are provided to all members of the public.
  • Deliver exceptional customer service in a professional and courteous manner.
  • Offer precise information regarding services, operational hours, and general inquiries to enhance customer experience.
  • Coordinate with the management team to schedule and manage times for hire groups effectively.
  • Assist with inquiries, complaints, and special needs.
  • Provide relevant information to ensure the smooth operation of programs and proper use of designated areas.
  • Facilitate and provide ongoing training and development opportunities for customer service officers to enhance their skills.

Required Skills and Qualifications

To be successful in this role, you must possess the following skills and qualifications:

  • Working with Children Check certificate
  • Child Safe Environments Certificate
  • First Aid qualification

Benefits

This role offers a unique opportunity to work in a dynamic and fast-paced environment, providing excellent customer service and contributing to the success of our organisation.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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