Client Services Manager
6 days ago
Captify is a leading Search Intelligence Platform that connects real-time searches from over 2 billion devices globally. Our technology powers omnichannel programmatic advertising and real-time insights for top brands worldwide.
Job OverviewThis is an exciting role for Captify Australia's growth, leading the charge on account development and ensuring every piece of business won is taken care of and retained. We're looking for a skilled professional with great communication, ability to identify revenue blockers, and a knack for identifying upsell or growth opportunities.
Key Responsibilities- Primary point of contact for agency clients on existing live accounts
- Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts
- Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance
- Upweight - responsible for pushing campaign specific upweights
- Diagnostics - working with Technical AM team and traders to ensure campaigns are set up using Captify best practise and delivering/pacing well
- Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients
- Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads
- Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking
- Responsible for compiling campaign PCAs for Tier 1 growth accounts
- Helping to identify future strategic growth for the business
- Onboarding and initial training of Account Executives
- Sharing knowledge with wider AM team globally & importing knowledge from other markets
- Account management or customer service experience across both managed/direct and programmatic business
- Proficient use of Microsoft Excel
- Excellent communicator with both internal and external stakeholders via email, phone and in person
- Strong relationships with key external stakeholders – Agency Account Managers and Account Directors
- Ability to confidently objection handle against data & programmatic topics
- Excellent attention to detail
- Ability to proactively identify revenue blockers within programmatic campaigns or opportunities to upsell
- Good prioritisation and time management skills
- Ability to thrive with a start-up environment and hustle
- 25 days holiday + bank holidays + your birthday + volunteer day
- Regular shut down days, including the festive period
- Access to SPILL - instant therapy support
- Access to Mental Health First Aiders
- Sport and wellbeing activities
- Financial wellbeing support
- Work from home and flexible/core working hours
- Work from any Captify office in the world
- Enhanced family friendly policies
- Pet friendly office
- Contributions to the superannuation fund of your choice
- Free breakfast
- Legendary Summer and End of Year Festive parties
Captify is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
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