Client Service Supervisor

13 hours ago


Sydney, New South Wales, Australia ISS PROPERTY SERVICES PL Full time
About the Role

We are seeking a highly skilled and experienced Client Service Supervisor to join our team in the South West Sydney area. As a key member of our operations team, you will be responsible for supervising and assisting the Manager with multiple government sites, ensuring the delivery of high-quality cleaning services to our clients.

Key Responsibilities
  • Manage frontline employees' rosters, pays, and cleaning practices to ensure efficient and effective service delivery.
  • Liaise with clients and employees on a regular basis to ensure satisfaction and resolve any issues promptly.
  • Conduct toolbox talks and risk assessments to maintain a safe working environment and promote a culture of health and safety.
  • Develop and maintain strong working relationships with clients, employees, and other stakeholders to ensure seamless service delivery.
  • Work collaboratively with the Manager to achieve business objectives and improve operational efficiency.
Requirements
  • Experience in cleaning operations and supervising team members.
  • Hold or be prepared to obtain a Certificate IV in Asset Maintenance.
  • Ability to work productively with limited supervision in a team environment or alone.
  • Must hold a driver's license and have a clean driving record.
  • Exceptional communication and technology skills, with the ability to develop and maintain strong relationships with clients and employees.
  • Can-do attitude and willingness to jump in to ensure service delivery is achieved where required.
  • Must have full-time work rights and be able to obtain necessary clearances.
What We Offer
  • Attractive salary and benefits package, including superannuation and use of a company vehicle.
  • Onsite parking available.
  • Opportunities to develop your career within our global organisation.
  • Access to staff discounts with partner companies.
  • A dynamic and supportive work environment with a focus on employee well-being and development.


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