Collaboration Solutions Specialist

5 days ago

Sydney, New South Wales, Australia beBeeTechnology Full time $100,000 - $140,000
Job Title:

Collaboration Solutions Specialist

About the Role:

We are seeking a skilled professional to design, implement, and support end-to-end collaboration solutions for our customers.

This role involves working closely with customer stakeholders, delivery teams, and technical specialists to ensure seamless service delivery while mentoring junior analysts and driving automation through DevOps practices.

You will play a key role in delivering high-quality collaboration solutions that meet our customers' needs.

Key Responsibilities:
  • Design and implement collaboration solutions including discovery, planning, low-level design, implementation, and transition to production.
  • Provide technical support and escalation for managed services aligned to SLAs.
  • Collaborate with internal teams and customer stakeholders to ensure successful delivery and ongoing service improvement.
  • Maintain and update technical documentation, disaster recovery plans, and change management records.
  • Drive automation and efficiency through DevOps practices and scripting.
  • Operate within an ITIL-based service management framework.
  • Represent the organization on customer premises, working in partnership to achieve shared goals.
Requirements:
  • Australian Citizenship (mandatory) and eligibility for Government security clearance (NV1 highly desirable).
  • Extensive hands-on experience with Microsoft Teams, including deployment, configuration, and support in enterprise environments.
  • Proven expertise with VOSS for provisioning and managing unified communications platforms.
  • Strong understanding of unified communications technologies and platforms.
  • Experience with Cisco UC Manager, CUBE/SBC, Polycom RealPresence, and Cisco Telepresence.
  • Excellent troubleshooting, analytical, and documentation skills.
  • Ability to work autonomously, manage competing priorities, and perform under pressure.
  • Familiarity with ITIL practices and service management environments.
  • DevOps mindset with a focus on automation and continuous improvement.
  • Strong communication and stakeholder engagement skills.
  • Collaborative, customer-focused attitude with a passion for delivering results.
Benefits:
  • We offer a range of benefits, including flexible working hours, inclusive carer-neutral paid parental leave, competitive leave, and access to online learning resources.
  • We prioritize diversity, equity, and inclusion, and welcome applications from individuals from diverse backgrounds.
  • We provide a safe and supportive work environment, with opportunities for growth and development.

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